- Expertly configure, customize, and maintain ServiceNow instances to ensure they align with and proactively support the dynamic requirements of the organization, including incident management, problem management, change management, and other IT service management processes.
- Design, develop, and implement automated workflows and functionalities to enhance operational efficiency, improve user experience, and streamline critical processes across various departments.
- Troubleshoot, diagnose, and resolve ServiceNow issues effectively and efficiently, minimizing downtime and ensuring that users have access to the support they need.
- Provide high-quality technical support and guidance to ServiceNow users, addressing inquiries and resolving issues to ensure optimal usage of the platform.
- Stay current with the latest ServiceNow updates, features, and best practices, continually seeking opportunities for improvement and innovation within the system.
- Create and maintain detailed documentation for ServiceNow configurations, customizations, and workflows, ensuring that all stakeholders have access to clear and accurate information.
- Work closely with other IT teams and project stakeholders to ensure seamless integration of ServiceNow with other enterprise systems, aligning IT services with business objectives.
- Participate in regular security audits and assessments to verify compliance with organizational security protocols and best practices in system and data handling.
- Rigorously follow all established security protocols and procedures to protect sensitive information and maintain the integrity of the ServiceNow platform.
- Stay informed about new ServiceNow product offerings and pursue ongoing training, certifications, and accreditations.
- Must possess a TS/SCI clearance with a current full scope polygraph.
- A minimum of 12 months of hands-on experience in ServiceNow administration, with a focus on configuring, customizing, and maintaining ServiceNow instances in a high-demand environment.
- Strong understanding of ServiceNow principles and best practices, with proven expertise in optimizing the platform’s capabilities.
- Proficiency in scripting languages, particularly JavaScript and Python, to create custom scripts and enhance automation within ServiceNow.
- Exceptional problem-solving and troubleshooting abilities, with a knack for analyzing complex issues and implementing practical solutions.
- Excellent written and verbal communication skills, enabling clear interaction with technical and non-technical stakeholders, as well as the creation of comprehensive documentation.
- Demonstrated ability to work both independently and collaboratively as part of a team, showcasing adaptability and a commitment to achieving team goals.
Top Skills
What We Do
Regardless of an organization’s mission, manual and time-consuming business processes are still common. Leverage our services to access, analyze, and share your data in a way that helps you make timely business and mission decisions.
Core Capabilities:
Change
Information and processes that are relevant today can be deemed useless and outdated in a short period of time. An organization must become more agile and dynamic to meet the changing demands. We help our clients through all stages of the change process, from conception through full adoption.
* Business Process Re-engineering
* Business Process Automation
* Agile Program Management
* Change Management
Analyze
Analyzing an organization’s data can be a daunting task for various reasons. The vast amount of data, data integrity, ability to access data, and understanding what the data means are common challenges an organization can face. We bring tools, techniques and experience to not only help manage your data; but also; to leverage that data for action.
* Data Visualization
* Data Analytics
* Performance Management
* Financial Management
Share
A modern organization must build a culture that promotes communication and knowledge management to ensure mission and corporate knowledge are effectively retained, enhanced, and evolved. CASE has the knowledge and experience necessary to deliver effective and efficient strategies that directly affect an organization’s sustainability.
* Knowledge Management
* Strategic Communications
* Social Media
* SharePoint
Engineer
Engineering and building solutions that enable an organization to change, analyze, and share information are the lynch pin to success. It is important that all components of CASE leverage our expertise while engineering and implementing the right solution for our clients.
* Workflow Tool Development
* Process Management
* COTS Integration
* Agile Software Development
https://recruiting.paylocity.com/recruiting/jobs/List/3057/Case-Management
