Vrinda International Jobs

SERVICENOW SUBJECT MATTER EXPERT (SME)

Vrinda International

SERVICENOW SUBJECT MATTER EXPERT (SME)

Posted 26 Days Ago

Be an Early Applicant

3 Locations

In-Office or Remote

2M-2M Annually

Expert/Leader

Edtech • HR Tech • Information Technology • Professional Services

The Role

Lead ServiceNow technical initiatives, integrations, platform configuration, troubleshooting, and enterprise-scale implementations. Manage ITSM, ITOM, CMDB, Service Catalog, Integration Hub, and Flow Designer solutions. Develop scripts, business rules, workflows, and APIs; troubleshoot authentication, performance, latency, and data issues; conduct root-cause analysis; support releases and testing; produce technical documentation; and mentor teams on ServiceNow governance and best practices.

Summary Generated by Built In

HIRING | SERVICENOW SUBJECT MATTER EXPERT (SME)

Location: Pune / Mumbai / Bangalore

Experience: 10–14 Years

Budget: ₹22.5–24.5 LPA

ROLE OVERVIEW

We are looking for an experienced ServiceNow SME to lead technical discussions, integrations, platform configuration, troubleshooting, and enterprise-scale ServiceNow initiatives.

KEY RESPONSIBILITIES

• Act as the technical SME for ServiceNow issues and solutions.

• Design, develop & maintain ServiceNow integrations with enterprise platforms.

• Work on ITSM, ITOM, CMDB, Service Catalog, Integration Hub & Flow Designer.

• Troubleshoot APIs, authentication, performance, latency & data consistency issues.

• Develop and optimise Business Rules, Client Scripts, Workflows & integrations.

• Perform RCA for production incidents and recurring defects.

• Support releases, deployments, testing & post-production activities.

• Create technical documentation, runbooks and knowledge articles.

• Mentor teams on ServiceNow best practices and platform governance.

MANDATORY SKILLS

12+ years of ServiceNow implementation/support experience

ITSM, ITOM & CMDB

Service Catalog, Integration Hub & Flow Designer

REST/SOAP APIs & enterprise integrations

Strong JavaScript & ServiceNow scripting

OAuth, SAML, JWT & Basic Authentication

Agile delivery experience

PREFERRED

ServiceNow CSA / CIS / CAD certifications

Enterprise transformation or platform engineering experience

Skills Required

12+ years of ServiceNow implementation and support experience
Experience with ITSM, ITOM, and CMDB
Experience with Service Catalog, Integration Hub, and Flow Designer
Experience with REST and SOAP APIs and enterprise integrations
Strong JavaScript and ServiceNow scripting skills
Experience with OAuth, SAML, JWT, and Basic Authentication
Agile delivery experience
ServiceNow CSA, CIS, or CAD certification
Enterprise transformation or platform engineering experience

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The Company

10 Employees

Year Founded: 2018

What We Do

Vrinda International is a Chandigarh-based recruitment and education consultancy connecting job seekers and employers through domestic and international IT and non-IT hiring. It also supports students with overseas university admissions, visa applications, education guidance, and test preparation for IELTS, PTE, and other programs. Its tech-enabled talent portal provides job matching and career pathways across India and global markets, alongside staffing partnerships.