Müller's Solutions is looking for an experienced ServiceNow Strategy Advisor to provide expert guidance on leveraging the ServiceNow platform to achieve business transformation and operational excellence. In this strategic role, you will collaborate with executive leadership and key stakeholders to develop and align ServiceNow initiatives with organizational goals and industry best practices.
You will analyze current processes, identify opportunities for automation and innovation, and craft actionable roadmaps for ServiceNow adoption and optimization. Your insights will help shape the future of digital workflows, enhancing service delivery across IT and enterprise functions.
Key Responsibilities:- Provide strategic advice on ServiceNow platform utilization, ensuring alignment with best practices, scalability, and service optimization.
- Serve as a subject matter expert on ServiceNow capabilities including ITSM, ITOM/CMDB, HRSD/enterprise services, and CSM.
- Collaborate with the Service Delivery Manager to support delivery decisions, prioritize risks, and align business demands with platform capabilities.
- Engage stakeholders to translate business requirements into platform solutions, challenge feasibility when needed, and clarify deliverable functionalities.
- Support governance and design consistency through design reviews, maintaining module consistency, and promoting reuse of existing capabilities.
- Contribute to the platform roadmap by identifying enhancements, prioritizing initiatives, and recommending service delivery and user experience improvements.
- Act as an escalation point for complex functional or platform decisions, cross-module design issues, and delivery challenges requiring platform-level input.
RequirementsRequirements:
- 8–12+ years of experience in ServiceNow or enterprise service platform environments
- Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM/CMDB, HRSD/enterprise services, and CSM
- Ability to communicate effectively with technical and business stakeholders, provide practical platform guidance, and validate requirements credibly
- Experience in complex, multi-module ServiceNow environments and structured delivery or governance models
- Knowledge of ServiceNow design patterns, best practices, workflow-driven service delivery, and platform scalability and maintainability
- Ability to support decision-making without taking delivery ownership and enhance delivery leadership
Benefits
1- Attractive Package.
2- Family Benefits.
3- Visa.
4-Air Tickets.
Skills Required
- 8-12+ years of experience in ServiceNow or enterprise service platform environments
- Strong understanding of ServiceNow platform capabilities
- Ability to communicate effectively with technical and business stakeholders
- Experience in complex, multi-module ServiceNow environments
- Knowledge of ServiceNow design patterns and best practices
- Ability to support decision-making
What We Do
At Müller's Solutions, we believe in empowering businesses to leap forward, and our mission is to provide top-tier tech services that fuel your growth. Our services include SAP Implementation & Support, Tech Recruitment, and Tech Outsourcing. We are your dedicated partners, providing a unique blend of technical expertise, global reach, and a commitment to exceptional service. Global Reach: With offices in Berlin, Riyadh, Dubai, and Cairo, our global presence is more than just a point on a map. It's the backbone of our ability to deliver the best solutions and talent to you, wherever you are. Our geographical dispersion grants us access to a vast and diverse talent pool across Europe, Asia, Africa, and the Middle East. This means we can swiftly and efficiently connect you with the right talent and the right solutions, no matter where you are.
