We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Responsibilities
- Facilitate SPM-focused workshops to understand client portfolio management processes, demand intake, resource planning, and project delivery frameworks
- Define and communicate a clear SPM vision and roadmap, aligning ServiceNow SPM capabilities (Demand Management, Project Portfolio Management, Resource Management, Agile Development) with business strategy and outcomes
- Own and manage the SPM product backlog, prioritizing features such as demand intake, project tracking, capacity planning, and financial management
- Collaborate with stakeholders to identify dependencies across SPM modules (e.g., Demand → Project → Resource → Financials) and drive logical implementation sequencing
- Act as a strategic advisor to optimize portfolio visibility, investment planning, and resource utilization through SPM capabilities
- Lead sprint planning, backlog refinement, and reviews with a focus on iterative delivery of SPM solutions
- Analyze existing portfolio and project management processes to identify opportunities for improved governance, prioritization, and execution
- Serve as the primary liaison between business stakeholders and technical teams, ensuring alignment on SPM strategy, configuration, and outcomes
- Drive stakeholder adoption of standardized demand, project, and resource management processes
- Ensure delivery of scalable solutions that support enterprise portfolio management, Agile delivery, and hybrid project environments
Required Qualifications
- 5–7 years of ServiceNow experience, including ServiceNow Administrator Certification
- Hands-on experience implementing and supporting ServiceNow SPM modules (Demand Management, Project Portfolio Management, Resource Management, Agile Development)
- Experience as a Business Analyst or Systems Analyst supporting SPM implementations and portfolio management transformations
- 3–5 years of client-facing experience in a consulting or advisory role, with strong stakeholder management skills
- 3+ years working in Agile environments (Scrum, SAFe), preferably delivering ServiceNow or SPM solutions
- Strong understanding of portfolio management, project delivery lifecycles, and resource planning
- Proven experience with project governance, demand prioritization, and portfolio reporting
- Experience with financial tracking, budgeting, and forecasting within project or portfolio management tools
- Demonstrated ability to perform business and technical requirements analysis, process mapping, and solution design
- Strong knowledge of ITIL/ITSM principles and how they align with enterprise portfolio management
Preferred Qualifications
- ITIL Foundation Certification
- ServiceNow SPM-specific certifications (e.g., Certified Implementation Specialist – SPM)
- Experience integrating ServiceNow SPM with tools such as Jira, Azure DevOps, or other Agile/project management platforms
- Familiarity with portfolio prioritization frameworks, capacity planning, and investment governance models
- Knowledge of financial management concepts such as CapEx/OpEx tracking and ROI analysis
- Experience with enterprise Agile frameworks (e.g., SAFe) and their integration with portfolio management
- Understanding of enterprise architecture or governance frameworks such as COBIT or Lean Portfolio Management
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $95,400 - $192,000Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
RSM US LLP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RSM US LLP and has not been reviewed or approved by RSM US LLP.
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Parental & Family Support — Parental leave, caregiver leave, and family‑building assistance are standout strengths, including 12 weeks fully paid parental leave, six weeks paid family caregiver leave, up to $50,000 in fertility coverage, and up to $20,000 per child for adoption or surrogacy, plus backup care resources. These benefits create a family‑forward package that stands out within the firm’s total rewards.
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Leave & Time Off Breadth — Time‑off options are broad, with self‑managed PTO for associates and above, at least 14 paid holidays, and firm‑wide wellbeing days alongside hybrid work flexibility. This breadth is consistently presented as a strong component of the overall offering.
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Healthcare Strength — Medical coverage includes multiple plan designs (two HDHPs and a PPO), telehealth access, and a mental‑health platform offering up to eight free 1:1 sessions per year. Health benefits are characterized as solid to strong for the industry.
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What We Do
RSM is the leading provider of audit, tax and consulting services to the middle market. With over 11,000 employees across the U.S. and Canada and a global presence in 120 countries, our purpose is to deliver the power of being understood to our clients, colleagues and communities. As first-choice advisors, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. For more information, visit rsmus.com.
