- Design, develop, and implement ServiceNow applications, including custom applications, workflows, UI policies, business rules, and client scripts.
- Customize and enhance ServiceNow ITSM, ITBM, HRSD, Custom Scoped modules based on business requirements.
- Develop and configure Service Catalog, Request Management, Incident, Problem, Change, and CMDB modules..
- Develop integrations using REST/SOAP APIs, MID Server, and third-party applications.
- Configure and maintain flows in Flow Designer and implement automation with Scripted REST APIs, Workflows, and Integration Hub.
- Implement Access Control (ACLs), security rules to ensure secure operations.
- Participate in ServiceNow upgrades, patching, and version management while ensuring system stability.
- Troubleshoot and resolve performance issues, system errors, and service outages.
- Work with business analysts for the requirements
- Create and maintain technical documentation, test cases, and deployment procedures.
- Stay updated with ServiceNow best practices, new releases, and industry trends
Required Skills & Qualifications
- 6+ years of experience as a ServiceNow Developer.
- Strong expertise in JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, and Script Includes.
- Hands-on experience with ServiceNow Administration, ITSM, ITOM, HRSD, or other modules.
- Experience in Flow Designer, Integration Hub, and ServiceNow REST/SOAP integrations.
- Strong understanding of data model, CMDB architecture, and ServiceNow tables.
- Familiarity with ATF (Automated Test Framework) and ServiceNow Performance Analytics.
- Experience with Service Portal development using AngularJS, HTML, CSS, and Bootstrap is a plus.
- Knowledge of MID Server, LDAP, SSO, OAuth, and Web Services integration.
- Experience in ServiceNow Scoped Applications and Custom App Development.
- Soft Skills:
- • Strong analytical and problem-solving abilities.
- • Ability to work independently and as part of a team.
- • Attention to detail and a commitment to quality.
- Preferred Certifications:
- • ServiceNow Certified System Administrator (CSA)
- • ServiceNow Certified Application Developer (CAD)
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