ServiceNow SPM
Total Experience - 5 years
Certifications Requirement - NA
Location - Offshore
Work Mode - Offshore
Technical Requirements
We are looking for a skilled ServiceNow Developer with hands-on experience in Strategic Portfolio
Management (SPM)/ITBM to join our team. The ideal candidate will have deep knowledge of the
ServiceNow platform, specifically modules like Project Portfolio Management (PPM), Demand, Ideas,
Resource Management, and Agile Development.
This role will be instrumental in implementing, customizing, and enhancing the SPM suite to meet
business needs, streamline portfolio governance, and support strategic decision-making.
Key Responsibilities:
• Design, configure, and implement ServiceNow SPM modules, including:
• Idea, Demand, Project, Program, and Portfolio Management
• Resource and Time Tracking
• Financial Planning (if enabled)
• Agile 2.0 (Scrum Programs, Epics, Stories, etc.)
• Customize forms, workflows, UI policies, business rules, and client/server-side scripts
• Integrate SPM with other modules like ITBM, APM, CMDB, and ITSM where necessary
• Build dashboards and reports for portfolio performance, resource utilization, and project health
• Perform unit testing, support UAT, and provide deployment documentation
• Support data migrations, import sets, and transform maps for legacy data
• Ensure adherence to ServiceNow best practices and development standards
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Required Qualifications:
• 3–7 years of ServiceNow platform experience, with 1–2+ years working specifically on SPM or ITBM
• Strong experience with scripting (JavaScript, Glide APIs, etc.) on the platform
• Experience in configuring Portfolio Workbench, Program dashboards, and project templates
Skills Required
- 3-7 years of ServiceNow platform experience
- 1-2+ years working specifically on SPM or ITBM
- Strong scripting experience (JavaScript, Glide APIs) on ServiceNow
- Hands-on experience with SPM/ITBM modules: PPM, Demand, Ideas, Resource Management, Agile 2.0
- Experience configuring Portfolio Workbench, Program dashboards, and project templates
- Experience integrating SPM with ITBM, APM, CMDB, and ITSM
- Experience with data migrations, import sets, and transform maps
- Ability to build dashboards and reports for portfolio and resource metrics
- Perform unit testing, support UAT, and provide deployment documentation
- Adherence to ServiceNow best practices and development standards
What We Do
Pontoon Global Solutions is a premium staffing firm specializing in recruitment services across various sectors, including IT, healthcare, finance, legal, construction, and engineering. Operating primarily in the US and India, they provide scalable and flexible hiring models—including permanent, contract, and project-based roles—by delivering pre-vetted, high-quality talent to help organizations meet their mission-critical hiring needs.
