We are looking for a ServiceNow Specialist to support
the AMP account, responsible for the configuration, enhancement, and ongoing
support of the ServiceNow platform.
Key Responsibilities:
•
Configure and support ServiceNow ITSM modules, including Incident, Problem,
Change, Request and Service Catalogue.
•
Develop and maintain workflows, Flow Designer automations, Business Rules,
Client Scripts and UI Policies.
•
Support CMDB, including CI data quality, relationships, and ongoing
maintenance.
•
Develop and support integrations using REST APIs, Integration Hub and MID
Server.
•
Perform platform administration, troubleshooting and production support.
•
Support platform upgrades, releases, testing and continuous improvement
initiatives.
•
Work with business and technical stakeholders to understand requirements and
deliver effective ServiceNow solutions.
•
Ensure solutions comply with security, governance and change-management
standards.
Skills Required
- ServiceNow ITSM module configuration and support, including Incident, Problem, Change, Request, and Service Catalogue
- ServiceNow workflows, Flow Designer automations, Business Rules, Client Scripts, and UI Policies
- CMDB administration, CI data quality, relationship management, and maintenance
- REST API, Integration Hub, and MID Server integrations
- ServiceNow platform administration, troubleshooting, and production support
- ServiceNow upgrades, releases, testing, and continuous improvement
- Stakeholder collaboration and requirements analysis
- Compliance with security, governance, and change-management standards
What We Do
XPT Software Australia Pty Ltd is a technology consulting and software services company serving clients across banking, financial services and insurance, telecommunications, mining, retail, energy, and manufacturing. It provides software development, IT management consulting, business analysis, project and program management, infrastructure support, and offshore development through onsite-offshore delivery. The company also works with cloud computing, big data, mobile applications, UI/UX, algorithms, and IoT.
