About this role
ServiceNow Solutions Engineer (Associate)ServiceNow Centre of Excellence and Innovation (CoEI)
About the Team
Join our growing ServiceNow CoEI team, where people, process and technology converge to deliver effective, scalable solutions across the enterprise. Working with global business stakeholders, Enterprise Architects and technology teams, you will help evolve the platform, strengthen delivery practices and support digital transformation.
Role Summary
We are looking for a collaborative Senior ServiceNow Solutions Engineer to design and deliver secure, scalable and maintainable enterprise solutions. You will translate business needs into technical approaches, guide delivery teams and ensure the platform evolves in line with architecture, governance and ServiceNow best practices. The role suits an experienced engineer seeking to deepen solution-design expertise and progress towards Solution Architect responsibilities.
Key Responsibilities
- Lead end-to-end solution design across workflow, security, data, integrations, user experience, automation and AI-enabled capabilities.
- Partner with business stakeholders and Enterprise Architects to shape requirements, evaluate options and align solutions with platform strategy, standards and roadmaps.
- Produce clear solution designs, technical specifications, integration designs, data models and architecture documentation.
- Provide technical assurance through architecture reviews, governance forums and design authorities, assessing impacts across ServiceNow and dependent systems.
- Configure, develop, test and implement ServiceNow solutions and enhancements, including workflows, Flow Designer, business rules, UI policies, access controls, catalogues and integrations.
- Guide developers, administrators and delivery partners; promote reusable patterns, development standards and ServiceNow best practices.
- Support upgrades, incident and defect resolution, root-cause analysis, performance optimisation and continuous improvement.
- Evaluate and implement emerging capabilities, including UI Builder, Now Assist and AI-powered workflows.
Skills and Experience
- 5+ years of ServiceNow platform experience, delivering enterprise-scale solutions across design, development and implementation.
- Strong ServiceNow architecture and development knowledge, including JavaScript, APIs, integration frameworks, security, governance, scalability and maintainability.
- Experience translating business requirements into solution designs and technical architectures, and participating in architecture review and design assurance.
- Working knowledge of ITSM and relevant ServiceNow products such as ITOM, ITAM, HRSD, CMDB and CSM.
- Strong stakeholder management, communication, mentoring and problem-solving skills, with the ability to balance business value, technical constraints and risk.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Implementation Specialist certification(s).
- Platform strategy, modernisation or digital transformation initiatives delivered alongside Enterprise Architecture teams.
- Service Operations Workspace implementations.
- Now Assist, AI Agents, AI Specialists, or other generative AI and intelligent automation capabilities.
You will join a high-impact, supportive and inclusive team delivering enterprise-scale ServiceNow capabilities at the intersection of technology, people and process. The role offers exposure to global teams and senior stakeholders, opportunities to influence platform strategy and delivery practices, and a clear pathway towards broader Solution Architect responsibilities.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
Guidance on AI use for candidates
At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Skills Required
- 5+ years of ServiceNow platform experience delivering enterprise-scale solutions across design, development, and implementation
- Strong ServiceNow architecture and development knowledge
- JavaScript, APIs, integration frameworks, security, governance, scalability, and maintainability experience
- Experience translating business requirements into solution designs and technical architectures
- Experience participating in architecture reviews and design assurance
- Working knowledge of ITSM and ServiceNow products such as ITOM, ITAM, HRSD, CMDB, and CSM
- Strong stakeholder management, communication, mentoring, and problem-solving skills
- ServiceNow Certified System Administrator certification
- ServiceNow Certified Application Developer certification
- ServiceNow Implementation Specialist certification or certifications
- Experience delivering platform strategy, modernization, or digital transformation initiatives with Enterprise Architecture teams
- Service Operations Workspace implementation experience
- Experience with Now Assist, AI Agents, AI Specialists, generative AI, or intelligent automation capabilities
What We Do
As the world’s largest asset manager, BlackRock partners with investors around the globe to help them (and those on whose behalf they invest) plan for life’s most important goals – like retirement, home ownership and their children’s education. Our clients range from governments, foundations and other large institutions to those investing on behalf of individuals, including firefighters, nurses, teachers and factory workers. BlackRock was founded with the idea of creating a better asset management firm — one that was purpose-driven, focused on clients and risk management, and propelled by data and technology. Our breakthrough Aladdin® platform is BlackRock’s technological backbone, helping investors see and manage their whole portfolios in one place – from constructing investments to monitoring risk and executing trades. Used by hundreds of external institutions around the world, Aladdin combines powerful analytics and a common language to help investment teams make faster, more informed decisions across public and private markets. It’s a key part of our business and one of the reasons we’re trusted to manage more assets than any other investment manager today. At BlackRock, we challenge conventions and raise the bar for what’s possible. We harness technology to unlock new solutions, simplify complexity, and deliver investment strategies that meet people where they are. Whether it’s retirement planning, wealth building or navigating market shifts, we’re here to help clients invest more easily, more affordably and with more choice as we chart a path toward financial well-being together. Learn more: Careers.BlackRock.com
Why Work With Us
Without our people, technology is irrelevant. When we combine the power of people with the power of technology, we amplify our ability to create better outcomes for our employees, clients, shareholders and society alike.
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BlackRock Teams
BlackRock Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
BlackRock has 25,000 employees across more than 100 offices in over 40 countries around the world.
