We are looking for the ServiceNow Solution Engineer who will be a member of the Hapag-Lloyd ServiceNow Platform Team, located within Engineering, Architecture & Operations (EAO).
The role combines both build and run responsibilities in a DevOps-oriented delivery model, covering the technical implementation of new solutions as well as lead administration, configuration management and day-to-day platform operations.
You will work closely with ServiceNow Architects, the Solution Consultant & Demand Manager and external implementation partners. As the primary technical owner of platform delivery quality and operational stability, you will be responsible for designing, implementing and operating platform capabilities across the organization while ensuring reliable and efficient platform operations.
The initial platform scope covers core ServiceNow modules including ITSM, ITOM, CMDB and Discovery, with further expansion planned into additional capabilities such as SAM Pro.
ResponsibilitiesDesign, implement and deploy solutions on the ServiceNow platform in line with approved architectural designs, platform standards and governance guardrails.
Act as lead platform administrator: own instance configuration, update set management, upgrade planning and environment hygiene across development, test and production.
Maintain and operate the platform on a day-to-day basis, including health monitoring, performance, access management and incident resolution at L2/L3 level.
Build and maintain integrations between ServiceNow and enterprise systems, working with integration partners and third-party vendors as needed.
Contribute to backlog refinement, sprint delivery and continuous improvement initiatives in collaboration with the Architects and Solution Consultant.
Support platform adoption through technical documentation, knowledge transfer and contribution to testing and operational handover.
- Enforce development standards, code quality and best practices; support and mentor less experienced team members where applicable.
Minimum 4–5 years of hands-on ServiceNow experience, including significant time in a senior engineer or lead admin capacity.
Strong platform administration skills: instance management, upgrade cycles, update sets, access control, security policies and environment management.
Solid development experience: scripting, Flow Designer, integration configuration and custom application development within the platform.
Proven experience with ITSM and at least one of ITOM, CMDB/Discovery or a comparable ServiceNow product area.
Solid understanding of ITIL and IT service management principles.
Experience working within Agile/DevOps delivery models.
Strong communication skills and ability to work effectively across a globally distributed organisation.
Fluent English required.
- ServiceNow certifications (CSA, CAD or relevant CIS) are strongly preferred. ITIL certification is an advantage.
- Private medical care (Medicover)
- Gym card (Multisport)
- Attractive annual bonus up to 22,5% (depending on company performance results)
- Group life insurance and employee capital plan (PPK)
- Cafeteria benefit system (cinema tickets, vouchers etc.)
- Focus on healthy lifestyle (fruit days, bike competitions, football training)
- Charity and volunteer initiatives
- Modern and well-connected office (Alchemia complex in Gdańsk Oliwa)
- Relocation support (financial support, covering immigration process and polish-language lessons for non-Polish citizens)
- Internal learning management system
- Development budget (sharing the costs of certifications and conferences/ IT events)
- Flexible working hours and home office possibility (hybrid work model)
Skills Required
- 4-5 years of hands-on ServiceNow experience including senior engineer or lead admin capacity
- Platform administration skills: instance management, upgrade cycles, update sets, access control, security policies, environment management
- Development experience: scripting, Flow Designer, integration configuration, custom application development on ServiceNow
- Proven experience with ITSM and at least one of ITOM, CMDB/Discovery or comparable ServiceNow product area
- Understanding of ITIL and IT service management principles
- Experience working within Agile/DevOps delivery models
- Strong communication skills and ability to work across a globally distributed organisation
- Fluent English
- ServiceNow certifications (CSA, CAD or relevant CIS)
- ITIL certification
What We Do
With a fleet of 280 modern container ships and a total transport capacity of 2.1 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,700 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.1 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. Around 2,900 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.
