RGP (Nasdaq:
RGP) is an award-winning global professional services firm with three decades
of experience helping the world’s top organizations navigate change and seize
opportunity. With three integrated offerings—On-Demand Talent, Consulting, and
Outsourced Services—we give CFOs and C-suite leaders the flexibility to solve
today’s most pressing challenges on their terms, uniting strategy, execution,
and talent across digital transformation, data, cloud, and global scale. We are
one of ServiceNow’s largest and fastest growing Elite services partners in the
APAC region.
As we
continue to grow our Solution Consulting team in Singapore, we have an
opportunity for a ServiceNow Solution Consultant to join the organization.
The Solution
Consultant provides technical support to the sales team and
provides prospective customers with product and solutions
advice. The primary role of the Solution Consultant is to gain
an understanding of the business problems customers are trying
to solve whilst staying agnostic to the technical solution.
The Solution Consultant will drive customer education around
the power, flexibility, and ease-of-use of the ServiceNow
platform.
We Hire for Culture
First:
Our people are global go-getters, we look to the long term, we solve for the customer,
and we value open, honest, early communication. We believe we don’t exist
without exceptional people, so we respect and value them.
We pay fair base and at-risk components based on experience and
the market.Other companies give you a job. We give you an opportunity.
RGP is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.
Key
Responsibilities
- Assist sales in
the qualification of customer requirements through
discovery.
- Demonstrations
of the product, both standard and tailored,
to prospects and existing customers, via
onsite visits or web
conferencing.
- Generation of
product demo scripts and scenarios and maintaining
demonstration environment.
- Scoping and
delivering Proof of Concept of Value engagements with
prospects.
- Responding to
Request for Information/Proposal
documents.
- Staying current
on product developments to a level required for demo and
POC.
- Supporting
Marketing events – user conferences, trade shows, webinars
etc.
- Staying current
on competitive analyses and understanding differentiators
between the company and its
competitors.
- Responsible for
understanding business and technical problems addressed by
the products including key regulations, business drivers,
evolving business needs, security
etc.
- In conjunction
with Sales and Delivery Services, participate in internal
hand-off meeting - communicate commitments, expectations,
etc. in preparation for the
project.
- ServiceNow
subject matter expert at executive marketing
events.
- Contribute to
the continual improvement of Delivery and
Advisory Services processes as well as the
maturing of the different portfolios,
capabilities, expertise, and best practices in
consideration of customer needs and
requirements.
- Ensure all time
is recorded accurately and keeps the calendar up-to-date with
scheduled activities.
- Other
duties and responsibilities as
assigned.
Requirements
- At least 3 years’
experience with functional analysis around IT software and
business processes.
- Degree or
equivalent, preferably B.E. in Computer Science or IT, and
proven experience in technical consulting
roles.
- Demonstrated
technical expertise in web technology and the ability to
learn new technology.
- Communication and
presentation skills to include technical and business
concepts.
- ITIL V3/4 Foundations
certification.
Professional skill
requirements
- Demonstration
experience covering technical and value
needs
- Ability to
understand good design practices with both process and
ServiceNow.
- Good listening
skills, respecting others' point of view and takes
ownership of contributing the required input while
demonstrating strong communication skills (written,
interpersonal, and presentational).
- Demonstrated
interpersonal skills, customer-centric attitude, ability to
deal with cultural diversity.
- Ownership,
accountability, and attention to detail in all work
efforts.
- Understanding of
project lifecycle including sales, the transition to
delivery, and delivery execution.
- Maturity,
professionalism, and judgment; ability to excel with minimum
supervision.
- Commitment to
customer satisfaction
- Familiarity with
organizational change management
concepts.
Skills Required
- At least 3 years' experience with functional analysis around IT software and business processes
- Degree or equivalent
- B.E. in Computer Science or IT (preferred)
- Proven experience in technical consulting roles
- Demonstrated technical expertise in web technology and ability to learn new technology
- Communication and presentation skills (technical and business concepts)
- ITIL V3/V4 Foundations certification
- Demonstrated experience covering technical and value needs during demos/POCs
- Ability to understand good design practices for processes and ServiceNow
- Strong listening skills, ownership, accountability, and attention to detail
- Demonstrated interpersonal skills and customer-centric attitude, ability to work across cultures
- Understanding of project lifecycle including sales to delivery transition
- Familiarity with organizational change management concepts
What We Do
CloudGo is a consulting company that solves business problems through digital workflows and technology services. It helps organizations serve internal and external customers, maintain IT operational and financial integrity, modernize legacy applications onto cloud platforms, improve customer and employee experiences, modernize IT service management, and migrate bespoke applications. CloudGo became part of Veracity and Resources Global Professionals, operating within a broader digital consulting organization.
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