Veracity is a consulting company
that solves business problems by delivering digital
workflows that matter. We are one of ServiceNow’s largest and
fastest-growing Elite services partners, and due to our rapid
growth, we need a Senior Solution
Consultant.
As
a Senior Solution
Consultant, you will support account executives and meet with
customers and prospects to understand their business issues and
desired outcomes. Once business drivers are determined, you will
develop a solution that will achieve those goals. The Senior
Solution Consultant is expected to build and maintain strong
relationships with clients, as well as the ServiceNow
teams.
Our people are global
go-getters, we look to the long term, we solve for the customer,
and we value open, honest, early communication.
We believe we don’t exist
without exceptional people, so we respect and value them.
We pay fair base and at-risk components based on experience and
the market.Other companies give you a job. We give you opportunity.
Veracity is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.
Key
Responsibilities
- Drive innovative
business solutions and digital transformation with our
customers.
- Consult with
customers and prospects to understand their application
development needs and pain points
- Partner with the
sales leads and others in the ServiceNow ecosystem to
achieve customer success through thought leadership and
driving awareness.
- Conduct business
process and technical workshops that may include enablement
sessions.
- Scope and develop
application development Proof of Concepts/prototypes with
prospective customers.
- Support the
discovery of opportunities and qualification of
leads.
- Provide high-level
ServiceNow demos with minor to moderate configurations to
convey value to clients.
- Lead sessions and
deliver Roadmap with strategic
recommendations.
- Develop solutions
based on scoping sessions; solutions may include software
implementation, advisory services, managed services, staff
augmentation, or training.
- Creation of
quotations with the assistance of Practice
Leads.
- Provide support for
Requests for Proposal (RFPs) regarding the professional
services solution, deliverables, and
estimate.
- Participate in
ServiceNow partnership events.
- Collaborate with
Practice Leads, members of the delivery team, sales team
members to provide input and assist with the development of
internal service offerings.
- Participate in the
Sales to Delivery Transition by providing the delivery team
background and context, notes, process documentation,
proposal, SOW, etc.
- Assist the delivery
team during the Gap Analysis to determine if a requirement
is in or out-of-scope, when necessary.
Requirements
- 5+ years’
experience with functional analysis around
IT software and business
processes.
- Degree or equivalent, preferably
B.E. in Computer Science or IT, and proven
experience in technical consulting roles.
- Demonstrated
technical expertise in web technology and the ability to
learn new technology.
- Communication and
presentation skills to include technical and business
concepts.
- Certified ServiceNow System
Administrator
- One or more ServiceNow Certified
Implementation Specialist (CIS)
- ITIL v3, or v4 Foundations
Certification or in another IT framework (e.g.
COBIT)
- Ability to demonstrate
proficiency with ServiceNow ITSM plus one
additional application suite (ITOM, SAM, ITBM, SecOps,
GRC, CSM, HRSD), required.
Professional skill
requirements
- Writing deliverables
for Proposals and SOW’s, required.
- Leading workshops and
presentations for audiences various sized
audiences.
- General understanding
of APIs, web services (i.e. REST, SOAP, XML), and other
integration methods.
- Reviewing process
documentation including diagrams and technical manuals,
required
- Familiar with
Organizational Change Management (OCM)
concepts.
- Working as a part of
a team as well as independently.
- Strong communication
and presentation skills.
- Attention to detail
concerning the big picture.
- Ability to
prioritize and re-prioritize in a fast-paced work
environment while performing tasks and meeting
deadlines.
Skills Required
- 5+ years experience with functional analysis around IT software and business processes.
- Degree or equivalent (B.E. in Computer Science or IT preferred).
- Demonstrated technical expertise in web technology and ability to learn new technology.
- Communication and presentation skills encompassing technical and business concepts.
- Certified ServiceNow System Administrator.
- One or more ServiceNow Certified Implementation Specialist (CIS).
- ITIL v3 or v4 Foundations Certification or another IT framework (e.g., COBIT).
- Proficiency with ServiceNow ITSM plus one additional application suite (ITOM, SAM, ITBM, SecOps, GRC, CSM, HRSD).
- Writing deliverables for proposals and Statements of Work (SOWs).
- Leading workshops and presentations for audiences of varying sizes.
- General understanding of APIs and web services (REST, SOAP, XML) and other integration methods.
- Reviewing process documentation including diagrams and technical manuals.
- Familiarity with Organizational Change Management (OCM) concepts.
- Ability to work both independently and as part of a team.
- Attention to detail and ability to prioritize in a fast-paced environment.
What We Do
CloudGo is a consulting company that solves business problems through digital workflows and technology services. It helps organizations serve internal and external customers, maintain IT operational and financial integrity, modernize legacy applications onto cloud platforms, improve customer and employee experiences, modernize IT service management, and migrate bespoke applications. CloudGo became part of Veracity and Resources Global Professionals, operating within a broader digital consulting organization.
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