ServiceNow Solution Consultant (Pre-sales)

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Associate GTM Practice Solutions Specialist is an entry level subject matter expert, responsible for learning the skills to support the delivery of solution design, configuration and escalated problem management of solutions and services in client environments.

What you'll be doing

Key Responsibilities:

• Work hand in hand with ServiceNow specialists on the design of innovative solutions that leverage automation and integrations with ServiceNow technologies to allow clients to have more effective operations
• Perform client facing ServiceNow Service Offering & Product demonstrations
• Provide pre-sales technical support for sales pursuits involving complex business challenges
• Provide solutions based on ServiceNow Platform capabilities to help transform clients' business structures, strategies, and priorities
• Align with ServiceNow principal on finalizing the identified modules and requirements for clients
• Keep up to date on ServiceNow's licensing model (e.g., subscription-based, per-user, per-module).
• Able to negotiate pricing terms, if necessary, to ensure it fits within the budget constraints.
• Organize and develop knowledge base content for sample Solution Designs
• Develop ServiceNow reusable assets and accelerators to be leveraged for sales and delivery
• Conducting product demonstrations, creating proof of concepts (POCs), and showcasing the capabilities of ServiceNow.
• Assist the Delivery team with RFx / Proposal documents, scoping for SOW, timeline, assumptions, resource dimensions.
• Collaborate and lead meetings with executive stakeholders, including C-suite, IT operations, system architects, security professionals, and business leads
• Work with process transformation consultants in designing TO-BE process workflows by firstly assessing and understanding client’s AS-IS situation.
• Communicate platform capabilities into business terms for executive stakeholders

Requirements

• Bachelor degree or above in Computer Science, Information Systems or other relevant domains.
• More than 3 years’ experience in ServiceNow Platform solutions & delivery, preferably in a Pre-sales Capacity.
• ServiceNow Certifications is preferred:
  • ServiceNow Certified System Administrator and Certified Implementation Specialist in ITSM / ITAM / ITOM.
• Must possess deep knowledge and experience in ITSM, ITOM, ITAM.
• ITIL certification is preferred.
• Deep understanding of the ServiceNow platform, including its architecture, capabilities, and integration possibilities.
• Experience in designing end-to-end solutions using ServiceNow, including custom applications and integrations with other systems.
• Management consulting experience is preferred
• Agile software delivery experience is preferred
• Client-facing with persuasion and convincing negotiation skills is a must.
• Critical thinking, problem solving and conflict resolution.
• Team leadership and management.
• Written and verbal communication and interpersonal skills.
• Rich experience in business presentation and persuasion.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.