ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
About the role
The ServiceNow Solution Architect is a senior technical leader responsible for driving architecture, standards, and solution quality across KL-based delivery squads, with a strong focus on ITSM, platform engineering, and integrations.
This role plays a critical part in stabilizing and scaling delivery capability, ensuring alignment with global architecture standards while supporting high delivery demand and platform evolution.
This role is expected to:
1. Architecture & Solution Design
- Support end-to-end architecture design for KL-owned domains (primarily ITSM & Platform)
- Guide solutions across:
- Incident, Change, Problem, Request Management
- Platform infrastructure (Mid Servers, upgrades, health)
- Service Portal, Mobile, and integrations
- Ensure alignment with enterprise architecture and global ServiceNow strategy
2. Platform Governance & Standards
- Establish and enforce architectural governance, design principles, and best practices
- Drive standardization and reduction of customization in favor of OOTB capabilities
- Ensure solutions meet regulatory, audit, and compliance requirements (e.g., risk, controls, audit readiness)
- Support platform health, upgrade strategy, and long-term sustainability
3. Delivery Leadership
- Partner with Product Owners, Engineering Leads, and Business stakeholders to shape solutions
- Guide squads through design, development, testing, and deployment phases
- Resolve complex technical challenges and dependencies across domains
- Mentor developers and junior architects to elevate overall technical capability
4. Stakeholder Engagement
- Act as a trusted advisor to senior leadership and business stakeholders
- Translate business needs into scalable technical solutions
- Lead architecture discussions in governance forums and SteerCo sessions
- Align cross-functional teams (Security, Risk, Asset Management, ITSM, etc.)
5. Integration & Automation Strategy
- Lead architecture for:
- ITSM integrations (upstream/downstream systems)
- Automation use cases (e.g., NowAssist, workflows, AI capabilities)
- Ensure scalable, reusable integration patterns across KL and global teams
Experience:
- 5+ years on the ServiceNow platform
- Proven experience as a Solution Architect or Senior Technical Lead
- Hands-on experience across multiple ServiceNow modules (ITSM, ITOM, GRC, SecOps, CMDB)
Technical Skills:
- ServiceNow architecture and data model (CSDM, CMDB)
- Integration design (APIs, middleware, cloud platforms)
- Security, compliance, and risk frameworks
- Strong understanding of enterprise architecture principles and design patterns
- Strong strategic thinking with execution focus
- Ability to influence senior stakeholders and drive decisions
- Excellent communication skills (technical → executive translation)
- Proven ability to operate in a global, multi-squad environment
- Focus on continuous improvement, automation, and operational excellence
What we offer
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [email protected] or indicate this in your application.
Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).
All requests are confidential and will not affect your candidacy.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
Skills Required
- 5+ years on the ServiceNow platform
- Proven experience as a Solution Architect or Senior Technical Lead
- Hands-on experience across multiple ServiceNow modules (ITSM, ITOM, GRC, SecOps, CMDB)
- ServiceNow architecture and data model knowledge (CSDM, CMDB)
- Integration design experience (APIs, middleware, cloud platforms)
- Experience with platform infrastructure (MID Servers, upgrades, platform health)
- Experience with Service Portal, Mobile, and automation (NowAssist, workflows, AI capabilities)
- Knowledge of security, compliance, and risk frameworks and audit readiness
- Strong understanding of enterprise architecture principles and design patterns
- Ability to influence senior stakeholders and operate in a global, multi-squad environment
- Coaching/mentoring developers and junior architects
What We Do
SWIFT is a global member-owned cooperative and the world’s leading provider of secure financial messaging services. We provide our community with a platform for messaging and standards for communicating, and we offer products and services to facilitate access and integration, identification, analysis and regulatory compliance. Our messaging platform, products and services connect more than 11,000 banking and securities organisations, market infrastructures and corporate customers in more than 200 countries and territories. SWIFT also brings the financial community together – at global, regional and local levels – to shape market practice, define standards and debate issues of mutual interest or concern. For more information, visit www.swift.com or follow us on Twitter: @swiftcommunity
