Role: ServiceNow Solution Architect
Location: Pune (Hybrid)
Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.
Smith and Nephew (SNI) is global medical device company with offices in over 100 countries. SNI is in process of transforming from legacy IT services to modern cloud and digital solutions to fuel continued company growth. Responsible for: In this role, you will be expected to provide technical product and architecture advice, ongoing communication of the latest ServiceNow solutions/capabilities and assisting build practices that deliver exceptional outcomes. This position requires a hands-on person capable of going wide and deep on solution design.
What will you be doing?
- Strong Technical knowledge of ServiceNow platform to provide subject matter expertise and perspective on unique use cases and be able to convey enterprise architecture knowledge/experience regarding how ServiceNow can best interoperate and co-exist with other major enterprise systems of record and platforms.
- Drive innovative business solutions and digital transformation. Working as ServiceNow solution architecting and delivering critical solutions across all workflows, on the ServiceNow Platform.
- Architect and develop innovative solutions in collaboration with a cross-functional team.
- Consult with Stakeholders to understand their business needs and pain points. Drive innovative business solutions and digital transformation.
- Architect and develop innovative solutions in collaboration with a multi-functional team. Document and present technical solutions.
- Provide mentoring to colleagues in the organization.
- Collaborations in the team is fast-paced and requires strong collaboration along with multi-functional and cross geographical teams.
What will you need to be successful?
- Education: Bachelor´s degree or equivalent experience in Computer Science or related subject preferred.
- Certifications: ServiceNow CSA, Implementation certifications (minimum ITSM) Minimum ITLT Foundation.
- Experience: 9+ years of experience as a ServiceNow solution architect 5+ years of experience architecting and delivering complex solutions across all workflows, on the ServiceNow Platform.
- This role will be based in Pune and will be 3 days working from office in Hybrid mode. Shift Timing (12:30 PM – 9:30 PM IST) Monday to Friday.
- 5+ years of detailed subject matter expertise within multiple areas of specialization.
- Knowledge of multiple ServiceNow modules like ITSM, HRSD, SPM, GRC.
- Fluency in third party integrations using Integration hub, rest APIs, JDBC, and file-based parsers.
- Strong technical knowledge of ServiceNow, fluency in JavaScript, HTML, and libraries/frameworks such as AngularJS and Bootstrap.
- Ability to quickly understand new technology through instruction and self-training.
- Strong people development skills, including coaching and mentoring for technical roles.
- Excellent written and oral communication skills, service mindset, and analytical approach to problem solving.
- Ability to work independently without daily direction, balancing conflicting priorities, and effectively tracking and managing task completion to committed deadlines.
You. Unlimited.
We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/
Other reasons why you will love it here!
- Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance.
- Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
- Your Wellbeing: Parents / Parents in Law’s Insurance, Employee Assistance Program, Parental Leave.
- Flexibility: Hybrid Work Model (For most professional roles)
- Training: Hands-On, Team-Customized, Mentorship
- Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances.
#L1-YS1
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Skills Required
- 9+ years of experience as a ServiceNow solution architect
- 5+ years architecting and delivering complex solutions across all workflows on the ServiceNow platform
- ServiceNow certifications: CSA, Implementation certifications (minimum ITSM), ITLT Foundation
- Detailed subject matter expertise within multiple ServiceNow specializations (5+ years)
- Knowledge of ServiceNow modules: ITSM, HRSD, SPM, GRC
- Fluency in integrations using Integration Hub, REST APIs, JDBC, and file-based parsers
- Strong technical knowledge of ServiceNow and fluency in JavaScript and HTML
- Experience with libraries/frameworks such as AngularJS and Bootstrap
- Strong people development skills, including coaching and mentoring
- Excellent written and oral communication skills and analytical problem-solving
- Ability to work independently, prioritize, and meet committed deadlines
- Based in Pune, hybrid work (3 days in office) with shift timing 12:30 PM - 9:30 PM IST
- Bachelor's degree in Computer Science or related subject or equivalent experience
- Ability to quickly learn new technologies through instruction and self-training
Smith & Nephew Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Smith & Nephew and has not been reviewed or approved by Smith & Nephew.
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Healthcare Strength — Medical, dental, and vision plans are paired with a global mental‑health program for employees and families, indicating a robust core health package.
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Retirement Support — U.S. employees have access to a 401(k) with company contributions, and share plans complement long‑term savings.
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Leave & Time Off Breadth — Generous holiday, paid volunteering leave, and flexible work models point to broad time‑off options.
Smith & Nephew Insights
What We Do
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude, we work together to win.. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited. Please note: not all products referred to may be approved for use or available in all markets.
