ServiceNow Software Engineer

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Software Engineering

Job Qualifications:

Skills:

Building Architecture, Data Management, ServiceNow Platform

Certifications:

CompTIA Security+ CE | CompTIA - CompTIA

Experience:

10 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a ServiceNow Software Engineer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.
MEANINGFUL WORK AND PERSONAL IMPACT:
As a ServiceNow Software Engineer, the work you’ll do at GDIT will be impactful to the mission of USCENTCOM. You will play a crucial role in the design, implementation, and optimization of our ServiceNow platform. The ideal candidate will possess deep technical expertise, strong leadership skills, and a proven track record of delivering scalable and upgrade-safe solutions. This role requires a strategic thinker who can align the platform with business objectives while ensuring system stability, security, and performance.

Key Responsibilities:

• Platform Architecture and Design: Develop and maintain the overall architecture of the ServiceNow platform, ensuring alignment with business needs and industry best practices.
• System Maintenance and Upgrades: Oversee system maintenance, upgrades, and enhancements, ensuring minimal disruption and optimal performance.
• Workflow Development: Design and implement workflows, business rules, client scripts, and UI policies to automate processes and improve efficiency.
• Integrations: Lead the design and implementation of integrations with external systems using REST, SOAP, LDAP, SSO, and other protocols.
• ITOM and ITAM Implementation: Configure and support ITOM and ITAM modules, including discovery, service mapping, asset management, and event management.
• SPM/PPM Expertise: Configure and maintain Strategic Portfolio Management (SPM) modules, including Demand, Project, Portfolio, and Resource Management, with a focus on Agile methodologies.
• Database Management: Manage MariaDB installation, optimization, indexing, and coding to support platform performance.
• Security and Compliance: Configure and maintain system ACLs, certificates, and security protocols, ensuring compliance with organizational policies.
• Monitoring and Risk Management: Monitor system stability, conduct risk assessments, and implement measures to prevent service degradation or interruptions.
• Reporting and Analytics: Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.
• Documentation and Governance: Create and maintain technical documentation, architecture diagrams, and governance standards for the platform.

WHAT YOU’LL NEED TO SUCCEED:
Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Software Engineer must have:

• Education: Bachelor’s degree with focus in Computer Science, Information Technology, or a related field.
• Certifications: Applicable DoD 8140 or DoD 8570 Certification (i.e., CompTIA Security + CE certification)
• Experience: 10+ years of related experience in ServiceNow
• Technical skills:
  • Proven work experience with the ServiceNow platform in a software development and systems architecture environment.
  • Proficiency in JavaScript, Glide API, and ServiceNow software development tools.
  • Familiarity with CI/CD pipelines, Git, and automated testing frameworks.
  • Strong understanding of system security, ACLs, and certificate management.
  • Proven experience with on-premises ServiceNow deployments and server administration (Windows/Linux).
  • Expertise in ITOM, ITAM, and SPM modules.
  • Strong knowledge of integration protocols (REST, SOAP, LDAP, SSO).
  • Experience with database management (MariaDB preferred).
• Required security clearance level: Must have a current/active Secret clearance and TS/SCI eligibility is preferred.
• US citizenship required due to the Secret clearance requirement
• This position requires working onsite at the client location 5 days a week initially. A hybrid work schedule of 3 days onsite and 2 days remote may be available after the initial period, based on project needs and client requirements.

GDIT IS YOUR PLACE:

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

#gditpriority

#CENTCOMCITS

The likely salary range for this position is $161,500 - $218,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA FL MacDill AFB

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

 

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans