Job Family:
SAAS/PAAS/Cloud Consulting
Travel Required:
Clearance Required:
What You Will Do:
Lead and ensure the successful delivery of ServiceNow implementation and support engagements.
As a ServiceNow Subject Matter Expert with deep experience in the core ServiceNow Platform are such as ITSM, IRM/eGRC, HRSD etc.
Drive business development in the sector, including:
Supporting the execution of the segment strategy
evangelizing ServiceNow platform solutions internally across Defense & Security segments to promote awareness of use cases and client opportunities, and
supporting pre-sales activities inclusive of leading sales calls and proposal development and client presentations
Support the practice leadership team to develop Sales strategies for growing the practice.
Coordinate recruiting efforts to build a team and support growth in sales and high quality, repeatable engagements.
Be accountable for ensuring the overall delivery execution quality of ServiceNow platform engagements in the segment providing oversight and governance.
Mentor more junior team members in ServiceNow platform best practices and business analysis, project management
Drive revenue of all ServiceNow solution offerings across businesses
Build and develop relationship / partnership with segment teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the industries.
Build and develop relationships with ServiceNow Account leads in the D&S segment and support managing joint sales pursuits.
Support to develop thought leadership content and marketing material.
Maintain awareness of industry best practices and business levers for offerings keeping pace with ServiceNow product evolution within the sector.
What You Will Need:
Minimum of SEVEN (7) years of professional experience
Minimum of FIVE (5) years of experience with ServiceNow Applications is required, including leading large Client implementation and support engagements.
US Citizenship is contractually required for this role
Ability to commute to client or corporate offices up to 3 days per week.
Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain an approved adjudication of clearance prior to onboarding with Guidehouse.
Deep technical understanding of ServiceNow Platform - Expertise with multiple solution areas
Active ServiceNow certifications or ability to achieve relevant certifications upon hire
Expert business development skills as well as managing relationships with both clients and internal stakeholders
Business operations and/or strategic planning experience
Demonstrable skills of managing multiple clients
Exceptional communication and presentation skills
Bachelor’s degree required
Experience with Project Management and Agile Scrum or SAFe delivery standards
What Would Be Nice To Have:
Active Secret Clearance is preferred
Project Management Professional (PMP) Certified
Agile Scrum or SAFe Agile certified
Prior experience building a ServiceNow practice area or delivery team preferred.
Customer-oriented and great at building client relationships
Preferred candidate local to the Washington DC area or willing to relocate
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Skills Required
- Minimum of seven (7) years of professional experience
- Minimum of five (5) years of experience with ServiceNow Applications, including leading large client implementations
- US Citizenship (contractually required)
- Ability to obtain and maintain a Federal or DoD Secret security clearance; adjudication required prior to onboarding
- Willingness and ability to travel up to 75%+
- Ability to commute to client or corporate offices up to 3 days per week
- Deep technical understanding of the ServiceNow Platform and multiple solution areas (ITSM, IRM/eGRC, HRSD)
- Active ServiceNow certifications or ability to achieve relevant certifications upon hire
- Bachelor's degree
- Experience with Project Management and Agile Scrum or SAFe delivery standards
- Expert business development skills and ability to manage client and internal stakeholder relationships
- Active Secret clearance
- Project Management Professional (PMP) certification
- Agile Scrum or SAFe Agile certification
- Prior experience building a ServiceNow practice area or delivery team
- Preferred candidate local to the Washington DC area or willing to relocate
- Customer-oriented and strong client relationship skills
Guidehouse Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Guidehouse and has not been reviewed or approved by Guidehouse.
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Healthcare Strength — Feedback suggests the benefits package includes broad medical, dental, vision, prescription, life, and disability coverage, which is often seen as a strong foundational offering. Access to HSA/FSA options further supports day-to-day healthcare and dependent-care needs.
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Parental & Family Support — Feedback suggests parental leave and adoption assistance are available, alongside an emergency back-up childcare program. These offerings indicate meaningful support for employees managing family responsibilities.
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Wellbeing & Lifestyle Benefits — Feedback suggests flexible work options and counseling/EAP-style support are part of the broader rewards mix. Additional lifestyle-oriented perks like community events and referral programs are also described as available in some contexts.
Guidehouse Insights
What We Do
Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success. The company has more than 12,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies.
