ServiceNow Senior Business Analyst- ITOM+ITAM

Why Us

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Business Analyst. We will provide support and guidance to get you up to speed on some of the most amazing projects!  We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

What You Will Be Doing

• Understand and document business requirements and user stories for ServiceNow implementations.
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Own business requirements and agreement of priorities with clients/end users
• Conduct impact analysis on existing business process and function
• Produce functional specifications, wireframes, and mock-ups for delivery teams
• Partner with technical team to conduct demos and show & tells with client end users
• Contribute to writing test scripts including acceptance criteria
• Facilitate testing/UAT and obtain agreement on priorities with client / end users

• 5+ years of experience working experience as a Business Analyst
• Proven ServiceNow experience with expertise in ITOM & ITAM.
• Strong knowledge of business process architecture principles for cloud-based platforms
• Strong experience with ServiceNow Platforms in Integration, Security Center, Upgrade, Debugging, Custom Application 
• Understanding of Agile/Scrum methodologies
• Strong written and verbal communication skills
• Ability to assess and mitigate risk
• Strong problem-solving skills; ability to simplify complex situations
• Strong relationship management skills with all levels
• Good documentation and stakeholder communication skills

Education: 

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Certifications & Knowledge 

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations. 

Preferred Certifications:

• ServiceNow CSA certification 

We Take Care of Our People 

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected].