ServiceNow Senior Admin

Welcome to Ovation Healthcare!

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.

Position Summary:

The ServiceNow Senior Administrator is responsible for advanced administration, configuration, and optimization of the ServiceNow platform. This role ensures platform stability, manages complex integrations, supports advanced workflows, and leads enhancements to meet evolving business needs. The Senior Administrator collaborates with IT leadership and stakeholders to maintain compliance, optimize performance, and deliver strategic service management solutions.

Key Responsibilities:

• Manage ServiceNow instance health, upgrades, and patches.

• Configure and maintain ServiceNow modules (ITSM, ITOM, SPM, ITAM, SecOps, etc.).

• Monitor performance and troubleshoot issues to ensure platform stability.

• Create and manage user roles, groups, and permissions.

• Ensure compliance with security and governance policies.

• Implement advanced UI policies, business rules, workflows, and notifications.

• Lead integrations with third-party systems and APIs.

• Identify opportunities for automation and process optimization.

• Maintain documentation for configurations, processes, and procedures.

• Develop and maintain dashboards and reports for stakeholders.

• Provide mentorship and guidance to junior administrators.

Knowledge, Skills, and Abilities

• Proficiency in ServiceNow administration and configuration.

• Advanced knowledge of scripting (JavaScript, Glide API) and integrations.

• Excellent problem-solving and communication skills.

• Ability to lead projects and mentor junior team members.

• Experience leading platform upgrades, migrations, and complex integrations preferred.

• Advanced knowledge of ServiceNow scripting, APIs, and performance tuning preferred.

Work Experience, Education, and Certifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

• 5+ years of experience administering ServiceNow in an enterprise environment.

• Strong understanding of ITIL processes and ServiceNow architecture.

• ServiceNow System Administrator and Implementation Specialist Certifications.

• ITIL v4 Foundation Certification.

Working Conditions and Physical Requirements:

• Reliable high-speed internet connection is required for all remote/hybrid positions.

• Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities.

• A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.