About the Role
We're looking for a QA Engineer who thrives at the intersection of quality, operations, and technology. In this role, you'll own the testing lifecycle for our ServiceNow ecosystem — designing test strategies, hunting down defects, and ensuring every feature we ship delivers a seamless experience for both internal teams and external customers.
You'll work closely with developers, scrum masters, and business stakeholders to keep quality at the centre of everything we build. If you're someone who brings structure to complexity and takes pride in raising the bar for how software is tested and delivered, this is your seat at the table.
What You'll Do
- Design, implement, and execute test plans and test cases for new and existing ServiceNow features.
- Identify, document, and track defects through resolution in close collaboration with developers and scrum masters.
- Handle operational tasks: user management, role configuration, report generation, and system maintenance.
- Create and maintain documentation for operational processes and work instructions.
- Build and evolve a continuous improvement program for QA methodologies and testing processes.
- Collaborate with internal teams and external partners to enhance QA effectiveness and efficiency.
- Prioritize and manage multiple workstreams while keeping stakeholders informed of progress and changes.
- Participate in planning and execution of tool upgrades, including ServiceNow version upgrades.
What We're Looking For
- 2+ years QA in ServiceNow or equivalent CRM.
- Experience in APIs & Web Services.
- 4+ years in IT product support or development.
- Databases knowledge (Oracle or similar).
- Fluent in Spanish and English (B2).
📍 Hybrid — Office based in Polanco, Mexico City
Say HI and learn more about working at Thales (Click Here)
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At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!Skills Required
- 2+ years QA in ServiceNow or equivalent CRM
- 4+ years in IT product support or development
- Experience in APIs & Web Services
- Databases knowledge (Oracle or similar)
- Fluent in Spanish and English (B2)
Thales Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thales and has not been reviewed or approved by Thales.
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Retirement Support — Retirement plans with employer contributions and matches, profit sharing, and share purchase opportunities are emphasized across multiple regions. These elements are positioned as competitive components of total rewards.
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Leave & Time Off Breadth — Generous PTO that increases with tenure, paid holidays, and paid military, maternity, and paternity leave are described. This breadth supports work–life balance across locations.
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Flexible Benefits — Hybrid work options, flexible schedules, and parental supports such as childcare benefits and leave for sick children are available in several markets. Flexibility is presented as a core part of the employee experience.
Thales Insights
What We Do
Thales is a global high technology leader investing in digital and “deep tech” innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum technology – to build a future we can all trust, which is vital to the development of our societies. The company provides solutions, services and products that help its customers – businesses, organisations and states – in the defence, aeronautics, space, transportation and digital identity and security markets to fulfil their critical missions, by placing humans at the heart of the decision-making process.
