ServiceNow QA

Strength. Care. Growth

Did you know that A1 Bulgaria is working on international projects as well?

Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.

You’ll know A1 Bulgaria is the right place for you if you are driven by:

•   Opportunities to learn and build your career.
•   Meaningful work in a stable and fast-paced company.
•   Diversity of people, projects, and platforms.
•   A supportive, fun, and inspiring place to work.

Would you like to join us?

We are looking for a detail-oriented QA Engineer to ensure the quality of our ServiceNow Sales and Order Management (SOM) platform. You will design, execute, and automate tests across the Lead-to-Cash process, validating functionality, integrations, and user experience.

You will work closely with Developers, the Scrum Master, and business stakeholders to ensure reliable and high-quality delivery.

Your daily routine would include:

• Performing end-to-end functional testing across the Lead-to-Cash lifecycle, ensuring business processes operate as expected.
• Validating product configuration, pricing, bundling, discount calculations, and order decomposition logic.
• Conducting UI, usability, and user acceptance testing of customized Sales and Order Management Workspaces.
• Testing system integrations and verifying data accuracy across CRM, ERP, fulfillment, and other connected platforms.
• Validating AI-driven document processing and data extraction capabilities.
• Developing, executing, and maintaining automated regression test suites to support continuous delivery and platform stability.

We’ll know you can make it if you have:

• 3+ years of experience in Software Quality Assurance, preferably with ServiceNow platform testing (SOM, CSM, ITSM, or related modules).
• Strong understanding of Telecom/ICT business processes, product configuration, and order-to-cash workflows.
• Hands-on experience with automated testing using ServiceNow ATF or similar test automation frameworks.
• Experience testing APIs and integrations using tools such as Postman, SoapUI, or equivalent platforms.
• Proven experience working in Agile/Scrum environments and managing test activities through Jira, Azure DevOps, or ServiceNow Test Management.
• Strong analytical, problem-solving, and communication skills; ServiceNow CSA and/or ISTQB certifications are considered an advantage.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with.
• Modern working environment for your comfort.
• Friendly, ambitious, and motivated teammates to support each other.
• Thousands of online and in-person learning opportunities to grow.
• Challenging assignments and career development opportunities in multinational environment.
• Attractive remuneration package.
• Flexible working schedule and opportunity for home office;.
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

 Not sure yet? See us in action in our A1 Blog.

Any questions? Contact Simeon Kostov.

Sounds good? Apply now!

Only shortlisted candidates will be contacted.