SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people.
Our people solutions cover the entire employee journey – from getting people paid to attracting, rewarding and developing talent.
About the role:
We are seeking a skilled ServiceNow QA Specialist to join our dynamic team. You will be responsible for ensuring the functionality, performance, and quality of ServiceNow implementations and enhancements. The ideal candidate should have a strong background in ServiceNow platform, a deep understanding of software development principles, and excellent problem-solving skills. You will be working in close collaboration with the Developers, Functional Analysts and Product Owners.
Which tasks can you expect?
Understand business and functional requirements for ServiceNow.
Collaborate with stakeholders, developers, functional teams, Support Squad, Product and Business Owners.
Create test strategies, plans, and cases for various modules such as Incident Management, Change Management, Asset Management, etc.
Define test scenarios for workflows, integrations, and customizations.
Perform functional, integration, regression, and performance testing. Generate testing reports and maintain test documentation.
Validate ServiceNow modules, custom scripts, and APIs.
Test upgrades and patches to ensure smooth platform updates.
Identify, document, and track defects and work closely with developers to ensure they are resolved.
Assessing readiness to deploy each release.
Creating complex reports and dashboards to meet business requirements.
Taking ownership and doing close follow up on project/s assigned, ensuring targets are met.
What do you have to offer?
Degree in IT/IT related fields or equal by experience.
3-5 years of experience in QA/Testing roles, particularly with ServiceNow Projects.
Excellent analytical, communication and problem-solving skills.
Experience in working in Agile squads. Working in international environment is considered as a plus.
Attention to detail for identifying and documenting bugs.
ITIL framework understanding & experience in ITSM processes and workflows.
Being a team player and flexible.
Excellent English communication skills (verbal and writing).
Proactive and can-do attitude.
What do we have to offer?
🏝️ Comprehensive training and development programs.
🏝️ Flexible working schedule
🏝️ Private medical insurance 100% covered by SD Worx
🏝️ 25 vacation days
🏝️ 18 hours for personal matters
🏝️ Reduced summer hours: 36 hours instead of 40 per week, for 4 weeks (to be chosen in July or August)
🏝️ Cobee flexible retribution options: meals, transportation, etc.
🏝️ Laptop and equipment provided
🏝️ Workation: possibility to work from abroad (where SD Worx has legal entity, up to 4 weeks per year)
🏝️ Learning opportunities: language courses (as per availability), individual training bonus, an individual development plan, and professional training
🏝️ Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!
From many places, we work as one, moving from better to best together.
SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.
Salary range information will be shared with candidates during the initial interaction with the Talent Acquisition team, either by phone or email.
All hiring decisions are made based on skills, experience and role‑related qualifications.
Skills Required
- Degree in IT or related field (or equivalent experience)
- 3-5 years QA/Testing experience, particularly with ServiceNow projects
- Experience validating ServiceNow modules, custom scripts, and APIs
- Understanding of ITIL and ITSM processes and workflows
- Experience working in Agile squads
- Strong analytical, communication and problem-solving skills
- Attention to detail for identifying and documenting bugs
- Excellent English communication skills (verbal and written)
- Proactive, team-player attitude
- Experience working in an international environment
SD Worx Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SD Worx and has not been reviewed or approved by SD Worx.
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Flexible Benefits — Benefits are frequently positioned as flexible and customizable, including cafeteria-style options and country-specific choices. This tailoring (e.g., mobility, extra insurance, or additional leave) is presented as a way to align rewards to individual needs.
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Leave & Time Off Breadth — Leave and time off options appear broad in several markets, with multiple leave types from day one and, in some countries, generous holiday allowances or the ability to trade for extra days. These provisions are often linked to strong work–life balance and flexibility.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle offerings include workation policies, wellness schemes, vouchers and discounts, and Employee Assistance Programs. Hybrid work practices and allowances further round out the day‑to‑day experience.
SD Worx Insights
What We Do
We spark success at the heart of your business so you and your people can thrive. About SD Worx In today’s new world of fluid work, people want to be inspired by what they do and have the freedom to focus on what matters. Organisations need a dynamic, motivated workforce empowered by smart technology. As a leading European provider of integrated HR solutions, SD Worx turns HR into a source of value for their customers’ business and the people that work for them. SD Worx delivers HR solutions across the entire employee lifecycle, from paying employees to attracting, employing, rewarding and developing the talent who make businesses succeed. SD Worx powers performance through four core capabilities: software, outsourcing, consultancy and data-driven insights. SD Worx is the trusted leading European provider of end-to-end HR solutions for all organisations and workers. About 90,000 small and large organisations across Europe place their trust in the company and its +75 years' worth of experience. SD Worx calculates the salaries of approximately 5.7 million employees and ranks among the top five worldwide. The more than 7,500 employees operate in Belgium (HQ), Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Mauritius, Netherlands, Norway, Poland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and the UK. SD Worx achieved a consolidated revenue of EUR 1.058 billion in 2023. More info on www.sdworx.com
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