Leidos is seeking a ServiceNow Program Manager to be part of the mission solution and help lead SSA’s Digital Modernization Strategy. The ServiceNow Program Manager leads the operation and continuous improvement of existing ServiceNow ITSM solution for an enterprise. Successful candidate will continue to lead the design and implementation of various new modules associated with ServiceNow across a midsized organization. The candidate will be able to adapt to client needs, and to continuously elaborate on the enterprise ServiceNow roadmap, that delivers core capabilities and expanded features as time progresses. The Project Manager will collaborate with a diverse workforce within a matrix environment and be able to communicate effectively in obtaining and synthesizing requirements from external stakeholders, while working with the team to implement ServiceNow. The candidate will have hands on development expertise in ServiceNow and manage resources, budget, schedule, customer engagement, and ensure high end-user satisfaction. Additionally, the candidate must possess strong creative, communication, and collaboration skills.
*** Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week.
If this sounds like a mission you want to be a part of, keep reading!
TEAM CULTURE
Your passion and values might be a good fit for our teams if you answer “yes” to the following questions:
- Are you looking for a company that puts employees first, with a focus on career, flexibility, and well-being?
- Do you enjoy collaborating with colleagues and teammates and believe that the best ideas are fostered in an inclusive environment?
- Are you searching for a team with a strong sense of ownership, urgency, and drive for daily mission success?
- Are you comfortable with proactive outward communication and technical leadership?
- Do you enjoy being a catalyst, solving complex problems, and providing innovative solutions?
- Do you have the flexibility, creativity, and resilience to pivot the mission for success?
- Do you have the courage to make tough ethical decisions with pride, transparency, and respect?
MENTORSHIP & CAREER GROWTH
Our teams are dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Experienced team members will be assigned to new hires for one-on-one mentoring, collaborative reviews, and coaching on customer engagement to help each new hire successfully onboard and demonstrate their skills. Projects and tasks are assigned in a way that leverages your strengths and will help you further develop your skillset.
DAY TO DAY RESPONSIBILITIES
Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find you passion in a team environment where all members are valued regardless of contractor or employee status. Find your “Why” with us and take your place in our Leidos Family!!
- Develop the roadmap for ServiceNow Development after consultation with the different area/components
- Refine items in backlog and bring them into iterations
- Attend all customer technical discussions/design/development meetings and provide technical inputs to further enhance the ServiceNow development.
- Front- end development using low code for end users
- Provide guidance/support to other junior/mid-level developers.
- Impact functional strategy by developing new solutions, processes, standards, or operational plans that position Leidos competitively in the marketplace.
- All other duties as assigned or directed.
FOUNDATION FOR SUCCESS (Basic Qualifications)
- Bachelor's degree and 12+ years in information technology with at least five years in a project management role. Additional years of experience may be substituted in lieu of degree.
- Experience managing budgets, scheduling, and resources
- Experience leading and facilitating requirements discussions with internal and external stakeholders and third-party contributors
- Familiarity with organizational change management including end user training
- Experience creating and implementing plans per project goals and objectives
- Ability to manage multiple projects simultaneously
- Must be able to obtain and maintain a public trust clearance.
FACTORS TO HELP YOU SHINE (Required Skills)
These skills will help you succeed in this position:
- Experience managing enterprise migration to ServiceNow from legacy on-premises solution
- Knowledge of ITIL concepts
- Working knowledge of project management concepts as defined by PMI
- Knowledge of Agile/Scrum concepts
- Experience working in a highly matrixed organization
HOW TO STAND OUT FROM THE CROWD (Desired Skills)
Showcase your knowledge of modern development through the following experience or skills:
- Nice to have certifications:
- PMP
- ServiceNow Certified Application Developer Certification
- ITIL v3 Foundations Certification
- Understanding of the ServiceNow platform, its core modules (e.g., Incident Management, Change Management, Service Catalog, Application Portfolio Management aka ServiceNow Enterprise Architecture) and capabilities. Ability to leverage ServiceNow features to enhance service delivery and improve user experience.
- Ability to analyze and map business processes to ServiceNow functionalities, ensuring that the platform is aligned with organizational needs and objectives. Experience in identifying opportunities for process automation and improvement within ServiceNow.
- Attention to Detail, experience in customer service and advanced critical thinking and problem solving skills are a plus.
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams and contribute to our communities. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find your passion in a team environment where all members are valued regardless of contractor or employee status. We are excited for you to take your place in our Leidos Family.
Are you an US citizen, US resident candidate and think you might fit? We recommend you apply and start the conversation today! Join us in supporting our SSA contracts in Woodlawn, Maryland.
ITSSCII
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”
Original Posting:December 18, 2025For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Top Skills
What We Do
We Are Leidos
For 50 years we have been tackling some of the biggest problems that face our nation and our world.
OUR MISSION
Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
Your most important work is ahead.
