TTEC Digital is seeking a skilled and motivated ServiceNow Project Manager to join our technology consulting delivery team in the Philippines. This role is ideal for a junior to mid-level project manager who has managed ServiceNow implementations across modules such as ITSM, ITOM, SCM, FSM, HR Service Delivery, and GRC, and who is ready to take full ownership of delivery execution on client engagements.
The ServiceNow Project Manager is responsible for the successful execution of ServiceNow consulting engagements, owning the project schedule, budget and hours, resource planning, risks, status reporting, and day-to-day delivery execution. The role provides the operational discipline required to keep engagements on plan and ensures project leadership has clear visibility into project health. You will lead Agile and Hybrid Agile projects using the NowCreate methodology, working closely with the Engagement Manager, Solution Architect, consultants, and the wider delivery team to coordinate execution, surface risks and variances early, and drive issues to resolution.
This is a remote role open to Philippines-based candidates. Must be willing to work US business hours to support global clients and project teams.
What You Will Be Doing:
Lead the day-to-day delivery of ServiceNow implementation and consulting projects across various modules.
Develop and manage project plans, timelines, milestones, and key deliverables.
Coordinate project teams using Agile, Waterfall, or Hybrid methodologies.
Monitor project progress, budgets, resources, and forecasts to ensure successful delivery.
Identify and manage project risks, issues, dependencies, and scope changes.
Partner with stakeholders and clients to provide regular updates, status reports, and recommendations.
Facilitate project meetings, planning sessions, and governance activities.
Coordinate cross-functional teams including consultants, developers, architects, business analysts, QA, and client stakeholders.
Support testing, deployment, go-live activities, and post-implementation transitions.
Drive project success by removing blockers, maintaining delivery quality, and ensuring customer satisfaction.
Contribute to project closure activities, including lessons learned, financial reconciliation, and handoff to ongoing support teams.
What You Will Bring:
3 to 6 years of project management, technology delivery, or professional services experience, preferably in a consulting or client-facing environment.
Experience managing ServiceNow projects, or comparable enterprise platform implementations, using Agile and Hybrid Agile methodologies.
Familiarity with the NowCreate methodology for ServiceNow implementations.
Experience developing and managing project schedules, resource plans, milestones, dependencies, and delivery forecasts.
Experience managing project budgets using labour hours, resource forecasts, burn rates, and estimate-to-complete, and identifying variances before a project exceeds planned hours.
Working understanding of scope management and change-control processes, and of Statements of Work, assumptions, deliverables, and contractual commitments.
Experience managing risks, assumptions, issues, dependencies, and mitigation plans.
Experience coordinating cross-functional delivery teams made up of functional and technical resources.
Experience producing and presenting project status reports to client and internal stakeholders.
Proficiency with project management tools including Microsoft Project, Excel, and Word, and with ServiceNow SPM / PPM (ITBM).
Strong written and verbal English communication skills, including the ability to raise project challenges clearly and objectively rather than letting issues remain unresolved.
Strong organisational skills, with the ability to manage multiple priorities, dependencies, and workstreams at once.
Ability to operate effectively within globally distributed delivery teams, with reliable overlap into North American business hours.
Bachelor's degree or equivalent practical experience.
Preferred Qualifications
Hands-on delivery experience with ServiceNow modules such as ITSM, ITOM, SCM, FSM, HR Service Delivery, and GRC.
Experience delivering enterprise ITSM, CRM, or CX implementations in a consulting or systems-integration setting.
Strong problem-solving, negotiation, and conflict-resolution skills, and the ability to build productive relationships with clients, delivery teams, account leadership, and third-party partners.
A proactive, collaborative attitude and a track record of taking ownership without waiting to be asked.
Certifications and Professional Development
- ServiceNow Certified System Administrator (CSA).
- ITIL v3 or ITIL 4 Foundation.
- Project Management Professional (PMP) or Certified Associate in Project Management (CAPM).
- Certified ScrumMaster (CSM) or PMI Agile Certified Practitioner (PMI-ACP).
- SAFe certifications, or other recognised project management, Agile, or delivery management credentials. The Project Manager is not expected to serve as the ServiceNow Solution Architect or primary technical authority, but should maintain enough platform and implementation knowledge to plan, manage, and govern ServiceNow engagements effectively.
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Skills Required
- 3 to 6 years of project management, technology delivery, or professional services experience
- Experience managing ServiceNow projects or comparable enterprise platform implementations
- Experience using Agile and Hybrid Agile methodologies
- Familiarity with the NowCreate methodology
- Experience managing project schedules, resource plans, milestones, dependencies, and delivery forecasts
- Experience managing project budgets, labor hours, resource forecasts, burn rates, and estimate-to-complete
- Understanding of scope management, change control, Statements of Work, assumptions, deliverables, and contractual commitments
- Experience managing risks, assumptions, issues, dependencies, and mitigation plans
- Experience coordinating cross-functional functional and technical delivery teams
- Experience producing and presenting project status reports
- Proficiency with Microsoft Project, Excel, Word, and ServiceNow SPM / PPM (ITBM)
- Strong written and verbal English communication skills
- Strong organizational skills and ability to manage multiple priorities, dependencies, and workstreams
- Ability to work effectively with globally distributed teams and overlap with North American business hours
- Bachelor's degree or equivalent practical experience
- Hands-on delivery experience with ServiceNow modules including ITSM, ITOM, SCM, FSM, HR Service Delivery, and GRC
- Experience delivering enterprise ITSM, CRM, or CX implementations in consulting or systems integration
- Problem-solving, negotiation, conflict-resolution, and relationship-building skills
- ServiceNow Certified System Administrator certification
- ITIL v3 or ITIL 4 Foundation certification
- PMP or CAPM certification
- Certified ScrumMaster or PMI Agile Certified Practitioner certification
- SAFe or other recognized project management, Agile, or delivery management certification
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
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What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
