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The Program Manager provides expert platform-specific services leveraging their technical, management, and leadership skills to ensure success and aide their client in meeting their organizational goals.
Perform professional services for Nordic and its affiliates in alignment with the expectations of Nordic and each applicable client, including but not limited to:
- Lead the planning, execution, and delivery of a multi-wave ServiceNow implementation program, ensuring alignment with business objectives, scope, budget, and timelines.
- Establish and drive overall program governance, including project plans, RAID logs (risks, assumptions, issues, dependencies), status reporting, and executive communications.
- Manage the successful delivery of modules, including: IT Service Management (ITSM), IT Asset Management (ITAM), HR Service Delivery (HRSD), IT Operations Management (ITOM), Hardware Asset Management (HAM), and Software Asset Management (SAM)
- Collaborate with executive sponsors, business stakeholders, IT leadership, process owners, and implementation partners to define priorities and ensure organizational readiness.
- Oversee multiple workstreams and cross-functional teams, ensuring dependencies are identified and managed across all implementation waves.
- Facilitate requirements gathering, solution design reviews, and key decision-making sessions to support business and technical objectives.
- Monitor program health, proactively identifying and mitigating risks, issues, resource constraints, and schedule impacts.
- Manage vendor and consulting partner relationships, ensuring adherence to project milestones, deliverables, and quality standards.
- Drive change management, communication, training, and adoption activities to promote successful platform adoption and business transformation.
- Track program financials, resource utilization, and project performance metrics, providing regular updates to leadership and steering committees.
- Ensure compliance with enterprise architecture, security, governance, and ServiceNow platform best practices.
- Develop and maintain a roadmap for future implementation waves, incorporating lessons learned and continuous improvement opportunities.
- Bachelor’s degree or equivalent combination of education and experience required.
- Relevant training, certification, or accreditation required.
- 8+ years of project/program management experience, including leading large-scale enterprise technology implementations.
- 3+ years of experience managing ServiceNow implementation programs or related IT transformation initiatives.
- Strong understanding of ServiceNow modules, including: IT Service Management (ITSM), IT Asset Management (ITAM), HR Service Delivery (HRSD), IT Operations Management (ITOM), Hardware Asset Management (HAM), and Software Asset Management (SAM)
- Experience leading or supporting ServiceNow implementations within healthcare organizations, with a strong understanding of healthcare operational workflows, compliance considerations, and stakeholder environments
- Experience managing complex, multi-phase or multi-wave transformation initiatives.
- Experience leading ServiceNow platform transformations across multiple business units and enterprise-wide deployments.
- Ability to effectively engage and communicate with executive stakeholders, business leaders, technical teams, and external consulting partners.
- PMP, PgMP, Agile, and/or ServiceNow certifications preferred.
- Work may be performed remotely or onsite in a professional office environment, healthcare, or other industry-specific facility
- Travel up to 100% of the time, or as Nordic or client needs dictate
- Position generally necessitates travel outside of scheduled work hours including nights or weekends; travel interruptions may occur
- Work schedule will vary based on Nordic or client needs, and may include weekdays, weekends, holidays, after-hours, on-call, or long hours
- Must be available for calls, emails, and consults regularly and outside of scheduled work hours to support the client and communicate with Nordic staff as necessary
- Timely entry of time and expenses required in accordance with Nordic and client policy
- Status reporting and project handoff documentation as required by Nordic or client
- Provide equipment necessary to perform job functions in accordance with Nordic and client policy
- Complete all Nordic and client required training and education in timely manner
- Respond to communication from Nordic management team and other corporate team members in a timely and complete manner
- May be invited to attend corporate functions as a representative of the company to meet prospective consultants, as well as solidify relationships with client and Nordic co-workers
#LI-AC1
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
Skills Required
- Bachelor's degree or equivalent combination of education and experience
- Relevant training, certification, or accreditation
- 8+ years of project/program management experience leading large-scale enterprise technology implementations
- 3+ years managing ServiceNow implementation programs or related IT transformation initiatives
- Strong understanding of ServiceNow modules: ITSM, ITAM, HRSD, ITOM, HAM, SAM
- Experience leading or supporting ServiceNow implementations within healthcare organizations
- Experience managing complex, multi-phase or multi-wave transformation initiatives and enterprise-wide deployments
- Ability to effectively engage and communicate with executive stakeholders, business leaders, technical teams, and consulting partners
- Willingness and ability to travel up to 100% and be available outside scheduled work hours
- PMP, PgMP, Agile, and/or ServiceNow certifications
Nordic Global Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nordic Global and has not been reviewed or approved by Nordic Global.
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Inclusive Benefits Coverage — Dental and vision premiums are fully covered for employees and dependents, alongside core medical, life, and disability options. Feedback suggests this breadth of coverage supports families as well as individual employees.
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Flexible Benefits — Flexible schedules, remote work arrangements, and, for some corporate roles, unlimited results‑oriented PTO are emphasized. Feedback suggests flexibility is a meaningful component of the total package.
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Healthcare Strength — Choice of traditional or high‑deductible medical plans, with added disability and life insurance, provides solid foundational protection. Feedback suggests the health and protection basics are comprehensive.
Nordic Global Insights
What We Do
Global Health and Technology Consulting. We connect people, data, and technology to create a healthier world. Let’s work together. Let’s connect healthcare. Nordic helps healthcare organizations harness the power of technology to create healthier systems that lead to healthier businesses. Our global team of more than 1,400 professionals combines deep clinical experience, extensive technical knowledge, insightful strategic vision, and proven operational capability, to deliver transformational outcomes for providers and the people in their care. Nordic provides a broad range of consulting services, including strategic advisory, digital and cloud initiatives, implementation and support, and enterprise technology transformation. Our more than 500 clients trust us to help them identify and focus on the most important priorities, and consistently deliver business-changing impacts that make health systems, and the people they serve, healthier.
