ServiceNow Product Architect

About Niyam IT, Inc. (Niyam)

Niyam IT was founded in 2007 by a group of consultants who shared a unique vision: a technology company steeped in orderly process yet driven by passion and innovation. Over the following decade, we fine-tuned our craft and built an impressive track record of successful outcomes, securing our reputation as the go-to provider of smart, innovative solutions.

Today, Niyam is at the forefront of the industry, leading the way in crafting mission-critical technologies for Emergency Preparedness & Response, Natural Resource Management, Law Enforcement & Justice, Health IT, and Global Citizen Services.

What We Offer:

• Flexible Work Hours: Life doesn’t always fit into a 9-to-5 schedule. We offer flexibility to help you manage your work-life balance effectively.
• Remote Work: Niyam IT understands the value of flexibility. We offer remote work.
• Career Growth: Niyam IT is not just a job; it’s a career journey. We provide a supportive environment for your professional development and offer fully paid opportunities for training and advancement within the company.
• Great People: Our people are the blueprint of who Niyam IT is to the industry and community.
• Great Environment: Niyam IT fosters a great environment where innovation, collaboration, and personal growth thrive.
• Diversity & Inclusion: We believe in the strength of diverse perspectives. Your unique ideas are welcomed and celebrated every day at Niyam IT.

Join us in creating a workplace where innovation, diversity, and well-being thrive. Your journey at Niyam IT awaits. Apply today!

Niyam IT is seeking an experienced ServiceNow Product Architect to support one of our federal clients. This role is responsible for delivering custom, scoped applications on the ServiceNow platform, including application design, configuration, and scripting. The individual will design secure and scalable solutions by applying sound data modeling practices, access controls, and platform security considerations. Responsibilities include designing and supporting integrations using REST and SOAP APIs, Integration Hub, and MID Servers, while guiding Agile teams through technical decision-making and issue resolution. The role requires the ability to anticipate architectural challenges, implement practical solutions, and communicate effectively with both technical and non-technical stakeholders. Success in this position depends on strong collaboration with developers, program managers, testers, and operations teams to deliver iterative, high-quality solutions efficiently. This role is hybrid-remote to client site in Ashburn, VA. 

Roles and Responsibilities:

• Serve as the technical lead and product architect for ServiceNow-based solutions.
• Responsible for all aspects of application architecture including data models, integrations, automation, security, and platform configuration.
• Maintain a sound understanding of enterprise and program-level architecture.
• Liaise with Business Analysts to understand business needs and design solutions that meet those needs while complying with architectural standards. 
• Present and evangelize solutions to architecture guilds and management.
• Work with Business Analysts and Scrum Masters to create implementation plans by developing epics and user stories. 
• Lead technical aspects of Agile ceremonies, including platform demonstrations to Product Owners and stakeholders. 
• Guide team members in breaking stories into tasks and completing work efficiently. 
• Mentor developers and testers, fostering a collaborative environment where questions and concerns are encouraged.
• Keep current with ServiceNow platform capabilities and industry trends.
• Delegate technical tasks and ensure sprint and release objectives are met.
• Perform and participate in architecture design and reviews, ensuring alignment with future-state goals.
• Identify architectural risks, opportunities, compliance issues, and technical debt.
• Participate in sprint planning, testing, demonstrations, retrospectives, and solution releases.
• Review cybersecurity assessments and static code analysis results and define remediation actions.

Qualifications and Education Requirements:

• US Citizenship with ability to successfully complete a federal background investigation.
• Bachelor’s degree in Computer Science, Engineering, or related field.
• 7+ years of experience related to the role.
• Professional experience operation within cross-functional teams and groups.
• Three (3) to five (5) years of experience in incremental software development projects such as the Agile Scrum approach. 
• Excellent communication and leadership skills to convey complex technical concepts across multidisciplinary teams.
  

Preferred Skills:

• Experience contributing to program-level architecture and platform standards.
• Familiarity with ServiceNow Automated Test Framework (ATF).
• Experience designing, developing, and delivering multiple ServiceNow scoped applications.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Niyam IT, Inc. is an Equal Opportunity (“EEO”) Employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, gender identity, pregnancy, marital status, partnership status, age, citizenship status, veteran or military status, medical condition, genetic information, national origin, disability, unemployment status or any other characteristic prohibited by federal, state and/or local laws.