👋🏼 We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18,000 experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical.
Job DescriptionIn this role, you will work closely with business stakeholders and technical teams to ensure the ServiceNow solutions meet business needs, align with industry best practices and drive process improvements.
- Collaborate with business stakeholders to gather and analyze requirements.
- Document and translate business requirements into functional specifications.
- Assist in the mapping of existing processes to ServiceNow solutions.
- Map business processes and identify opportunities for process optimization.
- Ensure that ServiceNow solutions align with industry best practices and the organization's goals.
- Propose improvements and automation to enhance efficiency.
- Work closely with the development and technical teams to ensure successful solution delivery.
- Maintain communication with business stakeholders to ensure alignment and satisfaction.
- Stay updated with ServiceNow features and best practices to recommend system improvements.
- 10 to 12 years of experience in the successful implementation, configuration, and maintenance of the ServiceNow platform
- Strong knowledge of ServiceNow modules such as ITSM, CSM, SPM, GRC etc.
- Solid understanding of ITIL processes and service management best practices.
- Proficiency in ServiceNow configuration, including workflows, UI policies, business rules, and reports.
- Excellent communication and interpersonal skills to interact with both technical and non-technical stakeholders.
- ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus.
- Speaking fluent German is a must
- Strong problem-solving and analytical skills.
- 30 days of paid vacation, internal and external training opportunities, MyN – Nagarro Employee Share Program, attractive company car and company bicycle arrangements, company-funded accident insurance policy, modern office space at central locations with high-tech equipment, sports programs, access to the corporate benefits portal, free fruit and drinks.
- Plenty of room for innovation in a high-growth environment with the latest technologies and products. With us, you can get involved and make a difference.
- Flat hierarchies and a long-term, stable job with attractive development opportunities.
Top Skills
What We Do
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and sustainable. Today, we are 19,000 experts across 36 countries, forming a Nation of Nagarrians, ready to help our customers succeed.
