ServiceNow Platform Owner

Strength. Care. Growth

Did you know that A1 Bulgaria is working on international projects as well?
Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.
State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.

Would you like to join us?

Nikolay Hristev is looking for a new team member.

Your daily routine would include:

• Develop a platform vision and strategic roadmap to ensure continuous ServiceNow instance evolvement.
• Own, manage, and prioritize the ServiceNow platform backlog in alignment with business and technical stakeholders.
• Collaborate with business and other technical stakeholders to gather and understand requirements, and deliver solution.
• Define platform governance, standards, and best practices.
• Manage platform releases, upgrades, and platform environment coordination.
• Work closely with the ServiceNow Scrum Master, developers, and subject-matter/module experts during Agile ceremonies to ensure on-time and high-quality delivery.
• Monitor platform utilization, collect feedback, and recommend enhancements to drive user adoption and overall ServiceNow value.

We’ll know you can make it if you have:

• Proven experience working with ServiceNow in a Platform Owner, ServiceNow Solution Architect, or Business Process Manager.
• Strong knowledge of ITIL/ITSM processes and profound experience with core ServiceNow modules.
• Knowledge of ServiceNow modules such as ITSM, ITOM, CSDM/CMDB, HAM/SAM, TNI, TSOM,  SOMT, CSM at cetera.
• Ability to prioritize and manage competing demands based on business value, risk, and stakeholder needs.
• Strong stakeholder engagement skills, acting as the key interface between business users, technical teams, and leadership.
• Excellent analytical thinking and problem-solving abilities.
• Excellent documentation and communication skills, particularly within ServiceNow tools such as the Knowledge Base.

Nice to Have:

• ServiceNow Certified System Administrator (CSA) certification.
• Experience with additional ServiceNow modules (ITOM, CSM, etc.).
• ITSM / ITIL certifications (ITIL® 4 Foundation or higher preferred).
• Product Owner certifications are a strong advantage.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with.
• Modern working environment for your comfort.
• Friendly, ambitious, and motivated teammates to support each other.
• Thousands of online and in-person learning opportunities to grow.
• Challenging assignments and career development opportunities in multinational environment.
• Attractive remuneration package.
• Flexible working schedule and opportunity for home office.
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

You want to learn more? See us in action in our A1 Blog.
Sounds good? Apply now!
Only shortlisted candidates will be contacted.
Any questions? Contact Simeon Kostov.