Core Responsibilities
ServiceNow Platform & CMDB Engineering
Design, engineer, configure, and support CMDB functionality within an increasingly complex ServiceNow platform landscape.
Build CMDB solutions aligned with ServiceNow best practices, performance standards, and long-term platform roadmaps.
Support the implementation, optimization, and adoption of advanced ServiceNow capabilities, including Now Assist and AI-driven features.
Ensure CMDB-related services remain stable, secure, resilient, and scalable as adoption and dependency continue to grow.
Platform Reliability, Performance & Delivery
Provide dedicated engineering coverage where broader ServiceNow platform teams are capacity constrained.
Accelerate delivery by reducing cycle time for enhancements, fixes, upgrades, and client requests impacting CMDB-dependent workflows.
Identify and reduce technical debt to improve maintainability, reliability, and future extensibility of the platform.
Support ongoing operational excellence for CMDB-related services.
Cross-Team Partnership & Enablement
Partner closely with CMDB governance, operations, platform, and client teams to translate requirements into durable, enterprise-grade technical implementations.
Act as a trusted engineering advisor for CMDB-related design decisions, trade-offs, and roadmap planning.
Enable safe and scalable adoption of new ServiceNow capabilities across the organization.
Why This Role Matters
Accelerates delivery of ServiceNow and CMDB capabilities.
Eliminates platform bottlenecks and reduces accumulated technical debt.
Improves platform reliability, scalability, and overall client experience.
Enables secure and scalable adoption of AI-powered ServiceNow features.
Qualifications
Minimum of five years related work experience. Three years of service assets and configuration management experience.
Undergraduate degree in a related field or the equivalent combination of training and experience. Graduate degree preferred.
Deep, hands-on experience engineering solutions on the ServiceNow platform, with strong CMDB expertise.
Proven ability to design and support scalable, enterprise-grade platform solutions.
Experience supporting ServiceNow implementations, upgrades, and new feature adoption.
Strong collaboration skills and ability to partner effectively with governance, product, and operational teams.
Comfort working in environments with high platform demand and competing priorities.
Preferred Qualifications
Experience with AI-driven features, automation, integrations, or performance optimization within ServiceNow.
Background supporting CMDB-related initiatives such as discovery, data quality, and platform scalability.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Skills Required
- Minimum of five years related work experience
- Three years of service assets and configuration management experience
- Undergraduate degree in a related field or equivalent training and experience
- Deep, hands-on experience engineering solutions on the ServiceNow platform
- Strong collaboration skills and ability to partner effectively with governance, product, and operational teams
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
