ServiceNow Platform Developer

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Business Operations Department 

As a part of the Vantage Operations team, the Business Operations department is responsible for ensuring standards for operation performance, maintaining customer leases, producing monthly customer electivity bills, generating regular reports, and supporting Operational Effectiveness.  The Business Operations department also works closely with all Vantage departments to ensure customer success from the construction process through daily operations and delivery activities. 

Position Overview

This role can be based in these US locations: Atlanta, GA and  Ashburn, VA.

The ServiceNow Platform Developer will contribute to the development, configuration, and maintenance of the ServiceNow platform for NA Operations. This role will work with other developers, business stakeholders, and product owners to implement solutions, resolve issues, and support ongoing platform enhancements. The developer will participate in cross-functional projects and collaborate with teams to ensure platform reliability and effectiveness.

Essential Job Functions

• Contribute to ServiceNow platform development and configuration for NA Operations, ensuring alignment with established standards and operational priorities.

• Maintain and update Configuration Items (CIs) in the CMDB, ensuring data accuracy and supporting asset management processes.

• Apply platform standards and best practices in development, integrations, and data management.

• Participate in the configuration and optimization of maintenance schedules using Work Order Management modules, in collaboration with stakeholders.

• Work with business stakeholders and other developers to translate requirements into ServiceNow solutions.

• Support automation and workflow improvements for maintenance, change management, incident response, and asset onboarding.

• Identify and suggest opportunities for process improvements and assist in implementing changes to enhance data capture and operational efficiency.

• Support compliance with cyber security, architecture, and audit requirements as directed.

• Stay informed on ServiceNow releases and industry trends, sharing relevant updates with the team.

• Troubleshoot platform issues, perform root cause analysis, and contribute to performance optimization.

• Maintain documentation and support UAT, release validation, and production deployments as part of the team.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.

• 3+ years of experience in ServiceNow platform development and administration.

• Experience implementing ServiceNow solutions across multiple modules (Request, Case, Change, FSM).

• Understanding of CMDB architecture, ITIL processes, and asset lifecycle management.

• Proficiency in JavaScript, Flow Designer, Business Rules, UI Policies, and Data Import Sets.

• Ability to work with cross-functional teams and contribute to platform initiatives.

• Experience with CI/CD pipelines for ServiceNow using tools such as ServiceNow CICD APIs, GitHub/GitLab/Azure DevOps is an asset.

• Commitment to code quality and compliance with development standards.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA) – Required

• ServiceNow Certified Application Developer (CAD) – Required

• Field Service Management Implementer (CIS) – Preferred

• ITIL v4 Foundation or higher – Preferred

Additional Attributes

• Analytical thinker with a collaborative approach to problem-solving.

• Passion for operational excellence and continuous improvement.

• Willingness to travel occasionally (<5%) for training or stakeholder engagement.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Additional Details

• Salary Range: $125,000 - $135,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations)

• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

• Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

#LI-Hybrid

#LI-AG1

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.

We’ll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon—we’re excited to find the right person and will keep the role open until we do!