Role
Summary
We are
seeking a ServiceNow Platform & Access Management Administrator responsible
for day-to-day platform administration, user access governance, platform
operations, security compliance, and support activities. The candidate will
play a critical role in ensuring platform availability, access controls, audit
compliance, and operational excellence across the ServiceNow ecosystem.
Experience
- 6–8 years of overall IT
experience
- 4+ years of ServiceNow
Administration experience
- Experience supporting
enterprise-scale ServiceNow environments
Location –
India
Number of
Requirement - 1
Key
Responsibilities
Platform
Administration
- Manage ServiceNow platform
administration activities.
- Configure users, groups, roles,
ACLs, and delegated administration.
- Maintain system properties,
update sets, plugins, and platform configurations.
- Support platform upgrades and
patch management activities.
Access
Management
- Manage user provisioning and
de-provisioning activities.
- Perform role-based access
control reviews.
- Conduct periodic access
certification and audit activities.
- Ensure compliance with security
and governance standards.
- Coordinate with Identity &
Access Management teams.
Platform
Operations
- Monitor platform health and
performance.
- Support incident, problem, and
change management processes.
- Coordinate platform maintenance
activities.
- Support integrations and MID
Server administration.
Governance
& Compliance
- Participate in SOX, internal
audit, and compliance reviews.
- Maintain operational
documentation and SOPs.
- Support security assessments and
remediation activities.
Stakeholder
Management
- Collaborate with business users,
developers, architects, and security teams.
- Support user onboarding and
access requests.
Requirements
Mandatory
Skills
ServiceNow
- ServiceNow Administration
- User & Role Management
- ACL Configuration
- Update Sets
- Scheduled Jobs
- Instance Management
- Service Catalog Administration
- Flow Designer (basic
understanding)
Operations
- Incident Management
- Change Management
- Problem Management
- Platform Monitoring
- Access Governance
Security
- RBAC
- Segregation of Duties
- Identity Management Concepts
- Audit Compliance
Preferred
Skills
- ITSM
- ITOM Foundation
- IntegrationHub
- MID Server Administration
- LDAP / Azure AD Integration
- SSO / MFA Configuration
Certifications
Mandatory:
- ServiceNow CSA
Preferred:
- CIS-ITSM
- ITIL Foundation
Skills Required
- 6-8 years overall IT experience
- 4+ years ServiceNow Administration experience
- ServiceNow Administration (users, groups, roles, ACLs, delegated admin)
- User provisioning and de-provisioning
- Role-based access control reviews and access certification
- Audit compliance and SOX/internal audit support
- Maintain system properties, update sets, plugins, instance management
- Support platform upgrades and patch management
- Incident, Change, and Problem Management experience
- Platform monitoring and performance management
- MID Server administration and integrations support
- ACL Configuration
- Service Catalog administration
- Scheduled Jobs configuration/management
- Basic understanding of Flow Designer
- RBAC and Segregation of Duties concepts
- Identity Management concepts and coordination with IAM teams
- ServiceNow Certified System Administrator (CSA)
- ITSM (preferred)
- ITOM Foundation (preferred)
- IntegrationHub (preferred)
- MID Server Administration (preferred)
- LDAP / Azure AD integration experience (preferred)
- SSO / MFA configuration experience (preferred)
- CIS-ITSM certification (preferred)
- ITIL Foundation (preferred)
What We Do
Cloudrho is an engineering-led business consulting and cloud engineering company headquartered in Texas, USA. It helps enterprises connect technology investments with measurable business value through architecture-led solutions, cloud optimization, and platform modernization. Its services support digital transformation, cost reduction, scalable delivery, and sustained growth, while combining cloud, digital, and AI capabilities to help organizations innovate and thrive across industries.
