Date Posted:
2026-05-29Country:
IndiaLocation:
IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka HobliPosition Role Type:
HybridRTX is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonic, avionics and cybersecurity.
To realize our full potential, RTX is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, and investors.
Job Summary
The RTX ServiceNow team is looking for a ServiceNow DevOps Analyst for their ServiceNow Operations team. This hybrid role offers the best of both worlds—hands-on platform development combined with operational leadership. This resource will play a critical role in ensuring platform stability, driving daily operations, and working within a high-performing team focused on continuous improvement. This is an exciting opportunity to make a significant impact within a fast-paced, mission-driven environment!
Duties and Responsibilities:
- Support the ServiceNow Ops team, providing guidance on incident resolution, platform maintenance, and best practices.
- Perform daily operations including incident, change, and request management tasks.
- Monitor and adhere to the Service Management KPIs and metrics.
- Monitor system health, performance, and integrations to ensure platform availability and reliability.
- Design, build, and implement scalable solutions on the ServiceNow platform, including custom applications, workflows, and integrations.
- Develop and maintain business rules, client scripts, UI actions, and other configuration items.
- Participate in Agile sprint planning and backlog grooming; contribute to code reviews and testing processes.
- Collaborate with stakeholders to translate business requirements into technical solutions.
Required Skills, Knowledge and Abilities:
- 5+ years’ experience in ServiceNow development and production support/DevOps.
- Experience working in a fast-paced IT operations/support team in a ServiceNow environment.
- Proficient in daily operations including incident, change, and request management tasks.
- Experience working across various ServiceNow Modules (ITSM, HRSD, ITOM, CSM, Agent Workspace, Portal).
- Proficient in JavaScript, REST/SOAP integrations, Flow Designer, and other platform tools.
- Understanding of how ITIL practices work together to provide effective service management product lifecycle and create business value and positive customer outcomes.
- Experience with the SDLC including Requirements Analysis, Design, Installation, Development, Testing (application code and user acceptance), and Deployment.
Experience in working closely with QA teams, reviewing test plans.
Experience in assessing and solving medium to complex issues imposed by nature of business, also, to carry out detailed impact assessments for proposed change requests, proposing alternative cost-effective solutions where appropriate.
Proven experience and comfortable in managing multiple priorities and relationships with stakeholders to ensure deliverables meet critical business needs and timelines
Strong time management and self-motivation skills
Deep technical capability and ability to drive technical conversations and changes aligned with project and digital technology goals
Self-starter, adaptable, detail oriented, strategic thinker
Action oriented and results driven with an ability to drive new and innovative solutions in alignment to the organizations / functions strategy
Ability to clearly and succinctly communicate with multiple levels in the organization.
- Experience supporting a large customer base.
- Experience with SAFe and Agile software development methodologies.
Excellent written and verbal communication skills.
Excellent interpersonal and collaboration skills required to work with different levels of business leadership, business users.
Required Education and Experience:
This position typically requires a Bachelors’ Degree in IT or related field and at least 5+ years of applicable professional experience or a Masters’ degree and 5 years of experience.
Preferred Qualifications:
- Certified ServiceNow Administrator
- Certified ServiceNow Developer
- ITIL Certification
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Skills Required
- 5+ years' experience in ServiceNow development and production support/DevOps
- Experience working in a fast-paced IT operations/support team in a ServiceNow environment
- Proficient in daily operations including incident, change, and request management tasks
- Experience working across various ServiceNow Modules (ITSM, HRSD, ITOM, CSM, Agent Workspace, Portal)
- Proficient in JavaScript, REST/SOAP integrations, Flow Designer, and other platform tools
- Understanding of how ITIL practices work together to provide effective service management
- Experience with the SDLC including Requirements Analysis, Design, Installation, Development, Testing, and Deployment
- Experience with SAFe and Agile software development methodologies
RTX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RTX and has not been reviewed or approved by RTX.
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Retirement Support — 401(k) programs with company matching and, in some cases, additional employer contributions are emphasized as strengths across business units. Structured retirement elements, including plan variations that add a separate employer contribution, bolster total rewards for many roles.
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Healthcare Strength — Medical, dental, and vision coverage is paired with HSA participation and company seeding, alongside wellness incentives. Core health offerings are presented as comprehensive for many U.S. employees.
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Leave & Time Off Breadth — Generous PTO in some groups and alternative schedules like 9/80 or every‑other‑Friday off expand time‑away options. Year‑end downtime in parts of the organization further enhances perceived flexibility for time off.
RTX Insights
What We Do
With more than 185,000 global employees, RTX pushes the limits of technology and science to redefine how we connect and protect our world. Through industry-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – we are advancing aviation, engineering integrated defense systems and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges.
