- Provide software setup across various technical areas.
- Analyze business needs and develop technical requirements.
- Build and design application modules, workflows, and catalog requests.
- Develop and deliver solutions based on ServiceNow for clients.
- Oversee and guide a ServiceNow Engineer Specialist.
- Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current and future processes.
- Lead the configuration and development of modules to achieve clients' business outcomes and requirements.
- Contribute to developing a software environment using modern methodologies such as Continuous Deployment, Agile, and DevOps.
- Design, create, document, test, and fix software applications.
- Coordinate, plan, design, and implement cloud-based solutions to create, modify, and launch software.
- Evaluate client needs and software requirements to ensure designs meet time constraints.
- Collaborate with analysts, engineers, and teams to design software and gather information about project limits, capabilities, performance needs, and interfaces.
- Engage in developing business requirements by ensuring a comprehensive understanding of business needs and processes.
- Perform quality assurance and control during all phases of software development to ensure compliance with relevant policies and standards.
- Maintain customer satisfaction while adhering to all government and corporate policies.
- Provide technical leadership and mentorship on best practices for ongoing ServiceNow support for clients and team members.
- Work with clients during kickoff calls to identify their ServiceNow platform and module requirements.
- During kickoff or discovery calls, assist clients in identifying the topology of their IT systems, products, and platforms and select appropriate discovery tools to gather installation data from these environments.
- Stay informed about new ServiceNow product offerings and pursue ongoing training, certifications, and accreditations.
- An active TS/SCI clearance with a current Full scope polygraph.
- 3+ years of relevant experience implementing, configuring, and customizing ServiceNow.
- At least 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.).
- Demonstrated expertise in at least two SNOW modules (e.g., ITSM, CSM, SecOps, etc.)
- Expertise in web development (HTML, CSS, JavaScript)
- Directory service integration experience (Active Directory, LDAP, etc.).
- Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Script.
- Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems
- Working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog).
- Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders
- Robust analysis, problem-solving, and decision-making skills
- Bachelor’s degree in math, engineering, information systems, or a related field.
- Working knowledge of Scrum or Agile development methodologies
Certifications:
- ServiceNow System Administrator
- ServiceNow Fundamentals
- ServiceNow Implementation Methodology Fundamentals
- ServiceNow Platform Implementation
- Application Developer
- ITAM all modules
- ITSM all modules through to ITSM Professional
- ITBM module focusing on CMDB and Vendor Portfolio Management
- ITOM module, focusing on Discovery and cloud management
Top Skills
What We Do
Regardless of an organization’s mission, manual and time-consuming business processes are still common. Leverage our services to access, analyze, and share your data in a way that helps you make timely business and mission decisions.
Core Capabilities:
Change
Information and processes that are relevant today can be deemed useless and outdated in a short period of time. An organization must become more agile and dynamic to meet the changing demands. We help our clients through all stages of the change process, from conception through full adoption.
* Business Process Re-engineering
* Business Process Automation
* Agile Program Management
* Change Management
Analyze
Analyzing an organization’s data can be a daunting task for various reasons. The vast amount of data, data integrity, ability to access data, and understanding what the data means are common challenges an organization can face. We bring tools, techniques and experience to not only help manage your data; but also; to leverage that data for action.
* Data Visualization
* Data Analytics
* Performance Management
* Financial Management
Share
A modern organization must build a culture that promotes communication and knowledge management to ensure mission and corporate knowledge are effectively retained, enhanced, and evolved. CASE has the knowledge and experience necessary to deliver effective and efficient strategies that directly affect an organization’s sustainability.
* Knowledge Management
* Strategic Communications
* Social Media
* SharePoint
Engineer
Engineering and building solutions that enable an organization to change, analyze, and share information are the lynch pin to success. It is important that all components of CASE leverage our expertise while engineering and implementing the right solution for our clients.
* Workflow Tool Development
* Process Management
* COTS Integration
* Agile Software Development
https://recruiting.paylocity.com/recruiting/jobs/List/3057/Case-Management
