Department
OPS ITS - Service Automation
About the Department
Job Summary
Responsibilities
- Leads technical development and platform architecture for ServiceNow, ensuring scalable, sustainable solutions.
- Oversees and mentors ServiceNow team members, guiding best practices in agile delivery, code quality, and platform management.
- Collaborates closely with stakeholders across campus (IT, HR, Finance, Research, etc.) to understand needs, design optimal solutions, and communicate progress.
- Spearheads exciting initiatives including chatbot integration, advanced workflow automation, and onboarding of new ServiceNow modules and units.
- Designs and optimizes business processes leveraging ServiceNow capabilities.
- Manages backlog and prioritizes high-impact projects.
- Champions governance and compliance standards, serving as a resource on ServiceNow trends, security, and platform strategy.
- Fosters an inclusive, innovative team culture and actively communicates updates, challenges, and successes to campus partners.
- Acts as a technical consultant and resource for faculty research, teaching, and/or administrative projects.
- Leads or coordinates teams or projects for activities relating to software support and/or development.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Certifications:
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Preferred Qualifications
Education:
- Bachelor's degree in computer science or related field.
- Advance degree in a technical field.
Experience:
- Demonstrated experience in ServiceNow development and administration or in another application.
- Background in higher education or large enterprise environments is beneficial.
Certifications:
- Service-now.com Developer certification.
Technical Skills or Knowledge:
- Proven process design and improvement capabilities.
- Curiosity and willingness to learn, especially interested in AI, chatbots, and workflow automation.
Preferred Competencies
- Outstanding communication skills to bridge technical and non-technical audiences with clarity and enthusiasm.
- Strong background in leading complex projects or platforms, especially in fast-paced or evolving environments.
- Work collaboratively, lead change, and adapt to new challenges.
- Excellent verbal and written communication skills.
- Effective interpersonal and collaborative skills.
- Strong analytical skills.
- Excellent organizational and time management skills.
- Self-motivated and take initiative.
- Prioritize multiple projects and independently follow through with detail.
Working Conditions
- Standard office environment.
- Sit for short or extended time periods.
- Extensively use computer.
- On-call responsibilities.
Application Documents
- Resume/CV (required)
- Cover Letter (required)
- References Contact Information (3)(required)
The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Role Impact
Scheduled Weekly Hours
Drug Test Required
Health Screen Required
Motor Vehicle Record Inquiry Required
Pay Rate Type
FLSA Status
Pay Range
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Skills Required
- College or university degree in a related field
- 7+ years of work experience in a related job discipline
- Bachelor's degree in computer science or a related field
- Advanced degree in a technical field
- Experience in ServiceNow development and administration or another application
- ServiceNow Developer certification
- Process design and improvement experience
- Experience leading complex projects or platforms
- Strong verbal and written communication skills
- Strong analytical, organizational, and time-management skills
What We Do
The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to rigorous inquiry and intellectual freedom draws pathbreaking scholars to our global campuses, where field-defining ideas are born that challenge and change the world. The University of Chicago has its main campus on Chicago's South Side and seven international campuses and centers throughout the world. Students can choose from 53 majors and 47 minors in the undergraduate College, with four divisions and seven professional schools for graduate study.
