The Role
Maintain, administer, configure, and optimize a ServiceNow ITSM platform for a U.S. government client. Responsibilities include developing workflows, scripts, forms, integrations, reports, and automated processes; managing access controls; troubleshooting performance and system issues; implementing upgrades; documenting configurations; supporting users; and evaluating platform enhancements. The role also provides technical leadership and requires compliance with federal IT standards, ITIL practices, and security policies.
Summary Generated by Built In
Overview
PLEASE NOTE: No corp-to-corp candidates will be accepted.
- Tier One Technologies is seeking Sr. ServiceNow ITSM Specialist to support our US Government client.
- This hybrid contract-to-hire position will be located in Rosslyn, VA.
- Must be a US citizen.
- SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
- Maintain the health, performance, and reliability of the ServiceNow platform.
- Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.
- Manage user roles, permissions, and access control in alignment with security policies and organizational standards.
- Provide technical support and issue resolution, ensuring minimal disruption to IT services.
- Monitor system logs and performance, proactively identifying and addressing potential issues.
- Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.
- Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing.
- Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards.
- Offer technical leadership in platform design, integration, and optimization efforts.
- Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability.
- Bachelor’s degree in computer science, information systems, or a related discipline.
- 5+ years of experience in IT support, system administration, or a related technical field.
- 3+ years of ServiceNow ITSM experience in a development or consulting role.
- CERTIFICATIONS (One or more required):
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- ITIL Foundation Certification.
- Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting.
- Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow.
- Strong knowledge of ITIL frameworks, and ITSM best practices.
- Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
- Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
- Ability to implement and maintain automated processes and workflows.
- Experience providing user training and technical documentation.
- Skilled in problem-solving and root cause analysis.
- Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.
- Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
- Must be a US Citizen.
- Must be able to obtain a Position of Public Trust Clearance.
- Must have resided in the US for the last 5 years and have not traveled outside the US for a combined total of 6 months or more in the last 5 years. Military Service excluded.
Skills Required
- Bachelor's degree in computer science, information systems, or a related discipline
- 5+ years of experience in IT support, system administration, or a related technical field
- 3+ years of ServiceNow ITSM experience in a development or consulting role
- One or more of the following certifications: ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, or ITIL Foundation Certification
- Experience managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting
- Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow
- Strong knowledge of ITIL frameworks and ITSM best practices
- Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS
- Experience working in an Agile environment with tools such as Microsoft Azure DevOps
- Ability to implement and maintain automated processes and workflows
- Experience providing user training and technical documentation
- Problem-solving and root cause analysis skills
- Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context
- Excellent interpersonal and communication skills with technical and non-technical personnel
- U.S. citizenship
- Ability to obtain a Position of Public Trust clearance
- Must have resided in the U.S. for the last five years and not traveled outside the U.S. for a combined total of six months or more during that period, excluding military service
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The Company
What We Do
Tier One Technologies is a national technical consulting, recruiting, and IT contracting firm serving primarily federal, state, and local government clients. It staffs IT professionals and provides software application management and development, business analysis, quality assurance, systems and network engineering, business intelligence, web services, infrastructure and security management, cybersecurity, and related administrative support for mission-critical work across civilian, defense, intelligence, and security sectors.
