• Duration: 6+ months
Location: Sunnyvale, CA (5 days onsite schedule)
• Contract/possibility for conversions: Possible based on the need and performance
• Onsite/Hybrid/Remote: Onsite
• Only Locals/Nonlocals can be submitted: Sunnyvale, CA but if candidate is willing to relocate, can help with travel expenses for 1 day, for an onsite interview
• Mode of interview: Zoom•
Job Description:
We are seeking a highly skilled ServiceNow ITSM Solutions Architect to maximize the value of our existing Moveworks conversational AI integration and prepare ServiceNow for broader agentic AI adoption. This role will focus on identifying gaps, driving process and platform improvements, and ensuring ServiceNow ITSM evolves into a future-ready platform that improves employee experience and productivity.
Key Responsibilities:
• Maximize Moveworks & AI Value
• Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities.
• Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates.
• Identify opportunities to expand agentic AI use cases across ITSM.
• Platform Readiness & Strategy
• Identify knowledge gaps, request form gaps, and process inefficiencies that limit AI effectiveness.
• Strategize platform upgrades, evaluate new ServiceNow features, and create a T+30/60/90-day feature adoption plan.
• Partner with stakeholders to align on roadmap, prioritize features, and secure organizational buy-in.
• Solutioning & Delivery
• Design and solution advanced fulfiller-side capabilities, leveraging predictive intelligence and Now Assist.
• Work with development teams to deliver demands/projects, ensuring compliance with CRB and change management processes.
• Architect scoped apps for custom workflows where required.
• Conduct Proof of Concepts (POCs), demos, and training sessions to drive adoption.
• Collaboration & Stakeholder Engagement
• Partner with other solution architects to define end-to-end enterprise solutions.
• Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes.
Qualifications:
• 10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery.
• Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks.
• Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development.
• Experience in platform upgrades, feature roadmaps, and adoption planning.
• Strong stakeholder management, communication, and change management skills.
• Ability to conduct POCs, training, and enablement sessions for both technical and non-technical teams.
Top Skills
What We Do
Microsoft Gold Certified Partner | Trusted Adviser
MetaOption is a technology services firm specializing in business applications and cloud solutions. We help mid-market and enterprise customers solve their business challenges through strategic consulting services, innovative offerings and industry-specific solutions built on the latest technologies.
Services:
- Microsoft Dynamics 365 Business Central
- Microsoft Dynamics 365 Business Central On-Premise (NAV 2018)
- Dynamics NAV 2018, 2017, 2016, 2013 R2, 2009 Customization, Support
- Dynamics Business Central/NAV Integration, Upgrade, Reporting
- Microsoft Dynamics 365 (CRM)
- Microsoft BI
- Jet Reports
- EDI Integration
- Microsoft Dynamics Hosting
- Microsoft Dynamics Staffing
Industry Solutions for Dynamics NAV / Dynamics 365 Business Central
- Dynamics 365 Business Central/NAV Manufacturing ERP Solution for Job-based manufactures and integration with Engineering Systems
- Dynamics 365 Business Central/NAV Pharma ERP Solution for Wholesalers, Distributors, and Manufacturers
- Dynamics 365 Business Central/NAV Logistics ERP Solution
- Dynamics 365 Business Central/NAV Telecom Master/Dealer ERP Solution
Dynamics 365 Business Central/NAV Add-ons
- Warehouse Management System (WMS) for Dynamics 365 Business Central/NAV with ADCS (Advanced Data Capture System) mobile solution
- Pharma Track & Trace Add-on for Dynamics 365 Business Central/NAV
- Barcode Add-on for Dynamics 365 Business Central/NAV
- License Plate (Container Management) Add-on for Dynamics 365 Business Central/NAV
- MetaDocs Document Management Add-on for Dynamics 365 Business Central/NAV
