The Role
Provide ServiceNow ITSM and application support, resolving incidents and fulfilling service requests. Monitor application reliability, troubleshoot complex issues, communicate with stakeholders, document solutions, and improve support practices. Apply Generative AI, Agentic AI, prompt engineering, and AI evaluation to automate processes and optimize workflows. The role requires independent problem-solving, strong communication, and collaboration.
Summary Generated by Built In
ServiceNow ITSM / Application Support Engineer
Experience: 6–8 Years
Location: Bengaluru
Work Mode: Full-Time
CTC: ₹17 LPA
Role Overview:
We are looking for an experienced ServiceNow ITSM professional with strong application support expertise and an AI-first mindset. The candidate will troubleshoot critical business applications, manage incidents and service requests, and contribute to AI-driven solutions using Generative and Agentic AI.
Key Responsibilities:
• Provide application support and resolve incidents/issues.
• Work on ServiceNow ITSM, incident management and service request fulfillment.
• Monitor applications and contribute to system reliability.
• Collaborate with stakeholders and provide timely issue updates.
• Document solutions and contribute to support best practices.
• Apply GenAI, Agentic AI and prompt engineering to automate processes and improve workflows.
• Participate in team discussions and independently handle complex issues.
Required Skills:
• Strong ServiceNow IT Service Management (ITSM)
• Incident Management & Service Request Fulfillment
• ITIL framework
• Application Support & Troubleshooting
• Strong analytical and problem-solving skills
• Generative AI & Agentic AI concepts
• Prompt Engineering / AI Evaluation
• Excellent communication and stakeholder management
Education: 15 years full-time education required
Skills Required
- 6-8 years of professional experience
- Strong ServiceNow IT Service Management (ITSM) experience
- Incident management experience
- Service request fulfillment experience
- ITIL framework knowledge
- Application support and troubleshooting experience
- Strong analytical and problem-solving skills
- Generative AI and Agentic AI concepts
- Prompt engineering and AI evaluation experience
- Excellent communication and stakeholder management skills
- 15 years of full-time education
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The Company
What We Do
Vrinda International is a Chandigarh-based recruitment and education consultancy connecting job seekers and employers through domestic and international IT and non-IT hiring. It also supports students with overseas university admissions, visa applications, education guidance, and test preparation for IELTS, PTE, and other programs. Its tech-enabled talent portal provides job matching and career pathways across India and global markets, alongside staffing partnerships.
