ServiceNow (ITOM/TSOM) Engineers

Strength. Care. Growth

Did you know that A1 Bulgaria is working on international projects as well?
Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.
State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career;
• Meaningful work in a stable and fast-paced company;
• Diversity of people, projects, and platforms;
• A supportive, fun, and inspiring place to work.

Would you like to join us?

Ilko Kostadinov is looking for a new team member.

Your daily routine would include:

• Design, develop, and implement ServiceNow ITOM/ТSOM-Health solutions to monitor and manage Telcom infrastructure health.
• Design and maintain an accurate and high-quality CMDB, ensuring proper data integrity and relationship mapping.
• Configure and implement ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Orchestration,
• Develop and maintain integrations with other IT and Telecom NMS and devices systems and tools.
• Troubleshoot and resolve issues related to ServiceNow ITOM/ ТSOM Health implementations.
• Conduct routine maintenance tasks, including patch management, system upgrades, and performance tuning.
• Ensure compliance with security policies and best practices.
• Maintain technical documentation, including CMDB models, ITOM/TSOM configurations, workflows, and integration details.
• Conduct training sessions and knowledge sharing to enhance ITOM/TSOM awareness across IT teams.
• Support audits and compliance activities, ensuring proper documentation of ITOM/TSOM processes.
• Stay up-to-date with the latest ServiceNow features, best practices, and industry trends.

We’ll know you can make it if you have:

• 3-5 years of experience in ServiceNow ITOM / TSON implementation and configuration.
• Hands-on experience with ServiceNow ITOM / TSON modules: Discovery, Service Mapping, Event Management, Orchestration,
• Strong understanding pattern based discovery, service graph connector, ETL Integration Hub.
• Proficiency in networking concepts, including IP addressing, DNS, firewalls, and load balancers.
• Knowledge of SQL and database technologies for data processing within ServiceNow.
• Proficiency in scripting languages such as JavaScript, Kafka, REST, SOAP, Python, or Bash for automation.
• Fluent English communication skills (verbal and written), with the ability to interact with stakeholders.
• Experience working in enterprise environments, with exposure to multi-cloud architectures.

Nice to have:

• Certified System Administrator (CSA) and ITOM / TSOM  Implementation Specialist certifications.
• Understanding of CMDB data models, relationship mapping, and best practices.
• Familiarity with ITIL processes, particularly Request, Incident, Problem, and Change Management.
• Exposure to automation frameworks for cloud and IT and Telecom operations.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with.
• Modern working environment for your comfort.
• Friendly, ambitious, and motivated teammates to support each other.
• Thousands of online and in-person learning opportunities to grow.
• Challenging assignments and career development opportunities in multinational environment.
• Attractive remuneration package.
• Flexible working schedule and opportunity for home office.
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

You want to learn more? See us in action in our A1 Blog.
Sounds good? Apply now!
Only shortlisted candidates will be contacted.
Any questions? Contact Mariya Ivanova.