ServiceNow IRM - Architect, AVP

Job Description:

Job Title- ServiceNow IRM - Architect, AVP

Location- Bangalore, India

Role Description

• Deutsche India was established in 2005 to support Deutsche Bank’s global businesses and infrastructure functions. Our 15000+ employees across Mumbai, Pune, Bangalore, and Jaipur, working in finance, risk, technology, and operations, have a single mission -- to build an expertise-based organisation that delivers exceptional value for our clients. Our strength lies in our people who are focused on exploring, innovating, and creating solutions and new possibilities for the financial world. We believe that people are empowered when there is opportunity, diversity, inclusivity, and purposeful action.  
• When Deutsche Bank set out on its digital transformation, our aim was to help our local and global clients transform their own business models and integrate our financial services into their digitalised business models through technology services. We want to use the possibilities of modern technologies, especially in the areas of cloud, AI (Artificial Intelligence), and data analytics to shape the future of our industry, develop innovative services, and deliver new data-driven business models.  
• We have formed strategic partnerships with several leading tech companies, including ServiceNow, to drive transformation from a solid tech platform. With ServiceNow, we are establishing a Centre of Excellence (CoE) located in India (Pune and Bangalore), which will support our transformation priorities. ServiceNow is integral to the creation of digital workflows throughout the bank’s global operations and will help us simplify operations, empower employees, improve customer service, and bring innovation to market faster. 
• You will be joining the Foundational Platforms team responsible for strategy and development for the core, cross-technology software tool sets of IT Service Management, Asset Management and Risk Management. These products are vital to friction-less processes that are reliant on golden source data, and to enable intelligent use and management of the application/service estate. Foundational Platforms is responsible for driving improvement in the governance processes and exposing the data necessary to capitalize on analytics and automation opportunities. 
• The ServiceNow Solution Expert role will be based in India and is responsible for providing solutions to complex business problems, preparing proof of concept solutions and creating High-Level and if required, Low-Level design documents to implement business solutions as required by the platform process owners, specifically on the ServiceNow GRC/IRM module.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

The responsibilities include: 

• Designing solutions on the ServiceNow platform using an "Architecture first" principle 
• Participate in process flow analysis and process redesign along with the Project Manager and Process Engineer
• Providing expert advice and Share best practices and be consultative throughout the technical design of the project, maintaining implementation best practices throughout the delivery lifecycle and pro-actively challenge others to ensure high quality technical solutions
• Guiding and coaching the development team in implementing ServiceNow best practices 
• Building proof of concept solutions for complex business requirements to demonstrate the “art of the possible”. 
• Provide input and guidance to influence product roadmaps, ensuring dependencies, accurate logical sequencing and business value is maximized. 
• Establish and enforce systems design and architectural standards through communication, documentation, and metrics.
• Co-team with the Technical Architect to produce a technical specification for custom development and systems integration requirements.
• Maintain current and industry recognized Service Management and Product knowledge (including ServiceNow) through self-study and utilization of available trainings.

Your skills and experience

• ServiceNow in-depth product knowledge is required in multiple modules (e.g. ITSM, ITOM, IRM/GRC or ITBM) 
• Strong Service design skills and Proven experience of delivering complex solutions using ServiceNow development best practices. 
• ServiceNow GRC / IRM in-depth product knowledge is must
• Extensive hand on with ServiceNow GRC/IRM platform and development experience
• Expected hands on with all ServiceNow components such as Client Script, Business Rules, UI Actions, UI Pages, UI Policies, Script Includes, UI Scripts, Script Actions, REST APIs, Email Notifications, etc. 
• Experience working in Agile environment using SCRUM methodology and have worked in matrix organization.
• Strong ServiceNow integration skills
• Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities.
• Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations. 
• Expected development experience in ServiceNow is minimum of 10 years. 
• Strong experience in technical mentoring of at least 5 years. 
• At least 4 years of experience in playing a role of Technical or Solution Architect 
• Experience in major ServiceNow Transformation projects will be an added advantage.
• Have worked on ServiceNow automated testing
• Have owned and completed at least 2 ServiceNow upgrades
• Consulting experience will be an added advantage
• Experience on strategy and product road map will be an added advantage
• Experience with other ITSM software (BMC, IBM, HP, etc.) will be an added advantage
• Ideal candidate must be self-motivated with a proven track record and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.