The Role
Lead the architecture of ServiceNow solutions, collaborating with stakeholders to design integrations and optimize processes across multiple applications.
Summary Generated by Built In
ServiceNow Architect – CSM, FSM, MCO,APO Focus
Key Responsibilities
- Lead the architecture and design of ServiceNow solutions across Customer Service different Application and Modules.
- Define the Architecture, standards, policies, framework and best practices for automation in line with Enterprise Architecture, Infrastructure and Security policies, whilst supporting wider consumption of the platform to drive process automation.
- Define HLD, LLDs and Translate complex business requirements into scalable, maintainable, and upgrade-friendly ServiceNow solutions.
- Collaborate with product owners, business stakeholders, and technical teams to ensure alignment with enterprise goals.
- Design and Oversee integrations with CRM, ERP, IoT platforms, and other enterprise systems like SAP, Salesforce, D
- Provide technical leadership and mentorship to developers and administrators.
- Conduct design workshops, proof-of-concepts, and solution demonstrations tailored to CSM, FSM, APO and MCO use cases but not limited to these areas
- Stay current with ServiceNow releases and recommend adoption of new features relevant to customer service, field operations, and manufacturing.
Modules Expertise
- CSM (Customer Service Management):
- FSM (Field Service Management):
- MCO (Manufacturing Connected Operations):
- APO (Accounts payable Operation)
- Case management, workflows/flow designer automation, omni-channel engagement, and Employee Center / Customer portals.
- Ability to liaise with customer service teams, support managers, and design seamless integrations with CRM systems.
- Workforce scheduling, dispatch optimization, mobile field agent enablement, and asset tracking.
- Experience in designing workflows for preventive maintenance, service requests, and field operations efficiency.
- Integration expertise with ERP and external ticketing systems to streamline service delivery.
- Product lifecycle management, ownership models, and governance frameworks.
- Ability to deliver product catalogs, ownership hierarchies, compliance reporting, and advanced analytics.
- Liaise with product owners, portfolio managers, and manufacturing stakeholders to align IT solutions with operational goals.
.
Qualifications
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
- 8–12 years of IT experience, with at least 8+ years in ServiceNow architecture and Integration.
- Strong experience in designing and hands-on writing optimized Code on JavaScript, Glide API’s, AngularJS, XML’s, Virtual Agentic AI, Predictive Intelligence, Workspace, Process Automation playbooks
- Strong experience in Optimizing existing setup/Design to ensure performance and maintainability is continuously improved using ServiceNow best practices.
- Strong integration experience using REST/SOAP, IntegrationHub APIs, JDBP, Emails or via Mid Servers. Imports and exports best practice of platform
- Proven expertise in one of the modules CSM (case management, portals, omni-channel, workflows), FSM (field operations, scheduling, mobile enablement), and APO/MCO (product catalogs, lifecycle governance, compliance).
- ServiceNow certifications are any two (CIS-ITSM, CIS-CSDM, CIS-CSM, CIS-FSM, or equivalent) preferred.
- Excellent communication, leadership, stakeholder management with presentation skills.
Skills Required
- Bachelor's or Master's degree in Computer Science, Information Systems, or related field
- 8-12 years of IT experience
- 8+ years in ServiceNow architecture and Integration
- Experience in JavaScript, Glide API, AngularJS, XML
- ServiceNow certifications (2 preferred)
Ecolab Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ecolab and has not been reviewed or approved by Ecolab.
-
Retirement Support — Feedback suggests the company provides strong retirement programs, including a 401(k) with employer matching and a pension, alongside options like an employee stock purchase plan. Offerings such as retiree healthcare benefits and diverse investment choices reinforce long-term financial support.
-
Healthcare Strength — Feedback suggests medical coverage is broad, with HSA plan options and company contributions, prescription benefits, dental and vision, and virtual care and mental health support. Company-paid wellness programs and income protection (short- and long-term disability, life and accident) further strengthen core coverage.
-
Parental & Family Support — Family-focused programs include fertility support, adoption assistance, and paid parental leave, complemented by counseling and resource services. These offerings are positioned as supportive of employee well-being across different life stages.
Ecolab Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
A trusted partner at nearly three million customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $12 billion and more than 44,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world. For more Ecolab news and information, visit www.ecolab.com, or follow us on twitter.com/ecolab, facebook.com/ecolab or instagram.com/ecolab_inc.
