ServiceNow Implementation Specialist

Posted Yesterday
Be an Early Applicant
26 Locations
In-Office
59K-196K Annually
Mid level
Information Technology
The Role
Deliver and configure ServiceNow solutions for clients, develop/customize apps using JavaScript, implement ITSM modules (Incident, Problem, Change, Knowledge, Service Catalog), integrate APIs/LDAP/SSO, support platform administration, and present solutions to stakeholders. Travel to client sites as required.
Summary Generated by Built In

We are:

A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others.  Choose Accenture and make delivering innovative work part of your extraordinary career! 

The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

Accenture’s ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.

Learn more about ServiceNow at Accenture Here

You Are

Within the ServiceNow group, the ServiceNow Implementation Specialist is needed to be responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.

Travel may be required for this role.  The amount of travel will vary from 0 to 100% depending on business need and client requirements.

    Here's what you need

    • Minimum 3+ Years' experience with ServiceNow Implementations

    • Minimum 3+ Years' experience of experience in JavaScript or related application development

    • Minimum 3+ Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog  

    • Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)   

    Bonus Points if you have

    • Agular JS

    • Advanced Skills with ServiceNow Development APIs

    • Web Service Integration (API Web Services) experience

    • LDAP Integration experience

    • Single Sign-on configuration and administration

    • SQL Experience

    • Experienced and Comfortable Presenting to large Audiences

    • Advanced Application Experience: ITx, HR, ITOM, ITBM, CSM, Security, Asset Management, PPM a Plus, Platform/Integration, Portal/UI

    Preferred Certifications

    • ITIL Foundation Certified i.e., ITIL

    • ServiceNow System Administration Certified

    • ServiceNow Implementation Specialist Certified

    • ServiceNow Developer Certified

    • ATP Trainer Certified a Plus

    #LI-NA-FY25

    Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 09/12/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

    U.S. Employee Benefits | Accenture

    Role Location Annual Salary Range California $70,350 to $196,000 Cleveland $59,100 to $156,800 Colorado $63,800 to $169,300 District of Columbia $68,000 to $180,300 Illinois $59,100 to $169,300 Maine $54,400 to $144,300 Maryland $63,800 to $169,300 Massachusetts $63,800 to $180,300 Minnesota $63,800 to $169,300 New York $66,300 to $196,000 New Jersey $68,000 to $196,000 Virginia $59,100 to $180,300 Washington $80,200 to $180,300

    About Accenture

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

    Visit us at www.accenture.com 

    What We Believe 

    We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. 

    Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here 

    Requesting An Accommodation 

    Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

    If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

    Equal Employment Opportunity Statement 

    We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

    For details, view a copy of the  Accenture Equal Opportunity Statement

    Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

    Other Employment Statements 

    Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

    Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 

    The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

    California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

    Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

    Skills Required

    • 3+ years experience with ServiceNow implementations
    • 3+ years experience in JavaScript or related application development
    • 3+ years experience with ITSM applications: Incident, Problem, Change Management, Knowledge, Service Catalog
    • Bachelor's degree or equivalent (or 12 years relevant work experience; Associate's + 6 years acceptable)
    • Work authorization in the U.S. that does not require visa sponsorship now or in the future
    • AngularJS experience
    • Advanced ServiceNow development APIs experience
    • Web service / API integration experience
    • LDAP integration experience
    • Single Sign-On configuration and administration experience
    • SQL experience
    • Experience presenting to large audiences
    • Advanced application experience (ITSM/ITOM/ITBM/HR/CSM/Security/Asset Management/PPM)
    • Preferred certifications: ITIL Foundation, ServiceNow System Admin, ServiceNow Implementation Specialist, ServiceNow Developer

    Accenture Compensation & Benefits Highlights

    The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.

    • Healthcare Strength Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
    • Retirement Support Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
    • Parental & Family Support Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.

    Accenture Insights

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    The Company
    HQ: Dublin
    456,553 Employees
    Year Founded: 1989

    What We Do

    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

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