We are seeking an experienced ServiceNow HRSD Implementor / Senior Developer to lead the design, configuration, and deployment of Human Resources Service Delivery (HRSD) solutions on the ServiceNow platform.
This is a hands-on delivery role focused on implementing scalable HR workflows, improving employee experience, and driving automation across HR processes.
Key Responsibilities
- Design and implement ServiceNow HRSD solutions, including:
- HR Case Management
- Employee Service Center (ESC)
- HR Service Catalog
- Knowledge Management
- Configure and customize HR workflows and lifecycle events (onboarding, offboarding, job changes)
- Build and maintain HR catalog items, forms, and automated workflows
- Develop integrations with HR systems (e.g., Workday, SAP SuccessFactors, etc.)
- Implement and manage HR data security, including:
- HR criteria
- COEs (Centers of Excellence)
- Data segregation and access controls
- Configure notifications, SLAs, and reporting dashboards
- Support employee experience improvements through portal design and usability enhancements
- Troubleshoot and resolve platform and workflow issues
- Collaborate with stakeholders to translate HR requirements into scalable solutions
Required Qualifications
- 5+ years of ServiceNow development experience
- 2+ years of hands-on experience with HRSD implementations
- Strong experience with:
- HR Case Management
- Lifecycle Events
- Service Catalog & Flow Designer
- Business Rules, Script Includes, Client Scripts
- Experience integrating ServiceNow with HRIS platforms (Workday, SAP, etc.)
- Strong understanding of data security and privacy requirements within HR systems
- Ability to work independently in an offshore delivery model
Preferred Qualifications
- ServiceNow certifications:
- CSA (Certified System Administrator)
- CIS-HR (HRSD Implementation Specialist)
- CAD (Certified Application Developer)
- Experience with Employee Center / Employee Center Pro
- Familiarity with document management and e-signature integrations
- Experience working in enterprise HR transformation programs
Success Metrics
- Successful delivery of HRSD modules and workflows
- Adoption and usage of Employee Service Center
- Reduction in manual HR processes through automation
- SLA adherence and case resolution improvements
- Positive employee experience and feedback
Key Competencies
- Strong hands-on development and configuration skills
- Attention to detail, especially with sensitive HR data
- Ability to translate business requirements into technical solutions
- Problem-solving and troubleshooting mindset
- Effective collaboration with HR stakeholders and delivery teams
Work Model
- Offshore role with required overlap with US business hours
- Works within a distributed delivery team including architects, developers, and HR stakeholders
- Long-term engagement potential
What Makes This Role Different
- Focus on end-to-end HRSD implementation, not just support
- High visibility with HR stakeholders and business users
- Opportunity to shape employee experience and HR automation strategy
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What We Do
Scicom’s singular focus is to deliver high quality, reliable and cost effective technology solutions to support our client’s business objectives. Our clients consist of the companies from the Fortune 500 and leading government organizations – where Scicom has delivered enterprise services across key technology domains including architecture, applications, infrastructure, management consulting and enterprise software. Our ability to contend with complexity allows our clients to rapidly achieve business objectives and bring back innovation in IT
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