Your Role:
- Feature Ownership & Delivery
- Lead the design, development, and implementation of complex ServiceNow features, modules, and integrations.
- Own feature delivery from requirements gathering through deployment, ensuring quality and reliability.
- Collaborate with business stakeholders, project managers, and implementation partners to translate business needs into technical solutions.
- Technical Expertise & Best Practices
- Serve as a subject matter expert in ServiceNow development, configuration, and integration.
- Enforce coding standards, design patterns, and best practices within the team.
- Conduct code reviews and provide technical guidance to peers and junior engineers.
- Mentorship & Collaboration
- Mentor and support the development of junior engineers and administrators, fostering a culture of learning and continuous improvement.
- Collaborate with cross-functional teams, including system administrators, business analysts, and external vendors, to deliver integrated solutions.
- Participate in requirement gathering sessions and clarify technical risks and impacts.
- Operational Excellence
- Support release management, including application rollouts and upgrades.
- Monitor and troubleshoot production issues, ensuring timely resolution and communication with business units.
- Prepare clear technical documentation for system designs, configurations, and user guides.
- Continuous Improvement
- Stay current with ServiceNow platform updates, industry trends, and emerging technologies.
- Proactively identify opportunities to improve system performance, reliability, and maintainability.
- Configuration Management
- Support initiatives involving Service Mapping and CMDB/CSDM, contributing to configuration management and service modeling efforts as needed.
- Assist with the implementation or optimization of ServiceNow modules related to IT operations and service management, leveraging knowledge of Service Mapping and CSDM principles when required.
- Assist with the configuration, management, and day-to-day operations of the platform.
Let's Talk About You!
- At least 4 years' experience as a ServiceNow Developer, with demonstrated progression in scope and impact.
- Bachelor’s degree in Computer Science or equivalent experience.
- Experience with Service Mapping and CMDB/CSDM is an asset; ability to contribute to related projects when required.
- Proficiency in JavaScript, HTML, CSS, REST/SOAP web services, XML, JSON, and database concepts.
- Preferred certifications: Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or equivalent.
- Strong analytical, problem-solving, and debugging skills.
- Excellent verbal and written communication skills.
- Proven ability to mentor and collaborate in a fast-paced, team-oriented environment.
- Commitment to high-quality, precise work and continuous learning.
Top Skills
What We Do
MakeBank on everyday banking: Earn high interest on every dollar Say no to fees No minimum balances Powered by Equitable Bank, a Schedule I Canadian Bank EQB Inc. (formerly Equitable Group Inc.) trades on the Toronto Stock Exchange (TSX: EQB and EQB.PR.C), directly serves over 607,000 Canadians through its wholly owned subsidiary Equitable Bank, Canada's Challenger Bank™, and serves over 200 Canadian credit unions that serve over 6 million of their members with products and services. Equitable Bank has grown to become Canada's 7th largest independent Schedule I bank with over a $119 billion in assets under management and assets under administration, and a clear mandate to drive real change in Canadian banking to enrich people's lives. At Equitable Bank, we are as invested in our employees as we are in our business. That’s why we are consistently recognized as one of Canada's Top Employers – a rating that comes from our 1,800 employees. Equitable Bank’s inclusive, welcoming, and pride-inducing workplace earned it the honour of being recognized as one of the top 50 organizations on the 2023 list of Canada’s Best Workplaces™. Founded over 50 years ago, Equitable Bank provides diversified personal and commercial banking, and through its EQ Bank platform (eqbank.ca), which has been named #1 Bank in Canada for three consecutive years on the Forbes World's Best Banks list for 2021, 2022, and 2023. Equitable Bank website: www.equitablebank.ca EQ Bank website: www.eqbank.ca Specialties Lending, Mortgages, Residential Lending, Commercial Lending, Reverse mortgages, Insurance lending, Equipment leasing , Credit Union, Trust, and Funds Management
