The Role
Design, develop, and implement scalable ServiceNow solutions including workflows, Flow Designer flows, scoped apps, and integrations. Serve as technical SME for modules (ITSM, CSM, HRSD, ITOM), perform code reviews, create technical design documentation, optimize performance, and collaborate with stakeholders to translate business requirements into platform solutions.
Summary Generated by Built In
Workstyle: Hybrid schedule - employees work onsite a minimum of four days per week, with one remote day. Five days onsite may be required based on business needs.
Office Location(s): Boca Raton, FL and Irving, TX
What You'll Do:
As a ServiceNow Engineer, you'll design, develop, and implement scalable solutions on the ServiceNow platform. This role owns technical deliverables for specific modules or processes and works independently on complex development tasks, translating business requirements into effective technical solutions.
Development & Implementation
- Design and develop complex workflows, Flow Designer flows, and integrations with external systems.
- Architect and script complex Business Rules, Script Includes, and UI Actions to meet business needs.
- Develop and customize ServiceNow applications and scoped apps based on functional and technical design documents.
- Build and consume REST and SOAP APIs (web services) for seamless integration with external systems.
- Implement performance optimization techniques for scripts and platform configurations to ensure efficiency.
Technical Ownership
- Act as the technical subject matter expert (SME) for one or more ServiceNow applications or modules (e.g., ITSM, CSM, HRSD, ITOM).
- Perform code reviews for peers and junior team members to ensure adherence to coding standards and best practices.
- Create and maintain detailed technical design documentation for new features, enhancements, and solutions.
Process & Analysis
- Collaborate closely with process owners, business analysts, and stakeholders to translate business requirements into robust technical solutions.
- Advise stakeholders on platform best practices, identifying opportunities to leverage out-of-the-box (OOTB) functionality versus custom development.
What You'll Need:
- Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience.
- Proven experience (typically 3+ years) in ServiceNow development and administration.
- Core Development: Proficiency in JavaScript, GlideRecord, AJAX, and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, Script Includes).
- Platform Configuration: Deep understanding of ServiceNow platform architecture, including data model, security (ACLs), and application scopes.
- Workflow & Automation: Experience building complex workflows, Flow Designer flows, and integration hubs.
- Integrations: Demonstrated experience building and consuming REST/SOAP web services for system integration.
- Module Expertise: Proficiency in at least two primary ServiceNow applications (e.g., ITSM, CSM, HRSD, ITOM) and a strong understanding of how they interconnect.
- Process Knowledge: Solid understanding of ITIL or relevant business processes (Incident, Change, Request Management) being automated on the platform.
Soft Skills:
- Problem Solving: Ability to move beyond assigned tickets to proactively identify root causes of issues and propose effective solutions.
- Ownership: Capable of independently owning and delivering small-to-medium complexity stories or bug fixes from definition to deployment.
- Collaboration: Strong communication skills to work effectively with cross-functional teams and translate technical concepts for non-technical stakeholders.
Certifications:
- ServiceNow Certified System Administrator (CSA) - Required.
- ServiceNow Certified Application Developer (CAD) - Highly preferred.
- Additional Certified Implementation Specialist (CIS) certifications in relevant modules are a plus.
Skills Required
- Bachelor's degree in Computer Science, Information Systems, or equivalent practical experience
- 3+ years ServiceNow development and administration experience
- Proficiency in JavaScript, GlideRecord, AJAX, and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, Script Includes)
- Deep understanding of ServiceNow platform architecture, data model, security (ACLs), and application scopes
- Experience building complex workflows, Flow Designer flows, and Integration Hub
- Experience building and consuming REST and SOAP web services for system integration
- Proficiency in at least two primary ServiceNow applications (e.g., ITSM, CSM, HRSD, ITOM)
- Solid understanding of ITIL or relevant business processes (Incident, Change, Request Management)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Additional Certified Implementation Specialist (CIS) certifications in relevant modules
- Strong problem solving, ownership, collaboration, and communication skills
ADT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ADT and has not been reviewed or approved by ADT.
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Retirement Support — A 401(k) with a per‑paycheck company match and the possibility of an additional year‑end contribution is positioned as competitive. Feedback suggests this is a reliable anchor of total compensation value.
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Parental & Family Support — Paid parental leave, adoption/infertility support, and childcare discounts are highlighted as part of the package. Feedback suggests these offerings add meaningful non‑cash value across different employee groups.
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Wellbeing & Lifestyle Benefits — Core medical/dental/vision coverage is paired with an EAP, wellbeing programs, and employee discounts, with noted emphasis on mental‑health initiatives. Eligibility beginning the first of the month after 31 days in many roles reinforces accessibility and day‑to‑day usefulness.
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The Company
What We Do
ADT is the most trusted brand in smart home and business security. Through innovative products, partnerships and the largest network of smart home security professionals in the United States, we connect and protect what matters most to our customers at home, work and on the go. For more information, visit www.adt.com.
