We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
The ServiceNow Engineer is responsible for designing, configuring, and enhancing solutions on the ServiceNow platform. This role focuses on technical implementation, workflow configuration, platform optimization, and supporting enterprise service management initiatives. Strong communication skills, collaboration, and hands‑on ServiceNow engineering experience are essential.
Responsibilities
- Analyze and document improvement opportunities, translating business needs into scalable ServiceNow technical solutions.
- Develop functional designs, process flows, and technical specifications to support new features and enhancements.
- Evaluate Service Management processes and implement ServiceNow configurations that improve efficiency, automation, and user experience.
- Translate diverse business requirements into ServiceNow automation, workflows, and platform configurations.
- Communicate technical plans, design decisions, and solution impacts to cross‑functional teams and leadership.
- Collaborate closely with clients, technical teams, and stakeholders to ensure alignment on solution design and delivery.
- Stay current with ServiceNow releases, platform capabilities, and industry best practices; recommend enhancements to improve platform performance.
- Serve as a subject matter expert in ServiceNow engineering and Enterprise Service Management.
- Design, configure, and customize ServiceNow applications, including workflows, UI policies, client scripts, business rules, and integrations.
- Implement enhancement requests, including UI updates, system property changes, and workflow modifications.
- Perform platform upgrades, patching, and installations while ensuring system stability and compatibility.
Required Qualifications
- Bachelor’s degree in IT, MIS, Computer Science, or related field; or equivalent experience.
- 2–4 years of experience in IT consulting, integration, or enterprise service management.
- Experience working in a large organization or professional services environment.
- Participation in at least one full‑cycle ServiceNow implementation.
- Strong written and verbal communication skills, including client‑facing communication.
- Ability to work effectively in collaborative, team‑oriented environments.
- Strong prioritization, troubleshooting, and problem‑solving skills.
- Experience with ITSM, workflow automation, and platform configuration.
Preferred Qualifications
- ServiceNow Certified Implementation Specialist (CIS) certifications in one or more modules.
- 3+ years of hands‑on ServiceNow engineering or administration experience.
- ITIL 4 Foundation Certification.
- ServiceNow Certified System Administrator (CSA).
- Experience with multi‑application ServiceNow implementations and integrations.
- Strong skills in workflow design, process re‑engineering, and automation.
- Experience with client scripts, ACLs, UI policies, and general platform administration.
- Familiarity with XML, HTML, CSS, AngularJS, REST/SOAP integrations, LDAP, Active Directory, SSO, or related technologies.
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits https://rsmus.com/careers/el-salvador.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].
Skills Required
- Bachelor's degree in IT, MIS, Computer Science, or related field
- 2-4 years of experience in IT consulting, integration, or enterprise service management
- Experience working in a large organization or professional services environment
- Participation in at least one full‑cycle ServiceNow implementation
- Strong written and verbal communication skills
- Ability to work effectively in collaborative environments
- Experience with ITSM, workflow automation, and platform configuration
RSM US LLP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RSM US LLP and has not been reviewed or approved by RSM US LLP.
-
Parental & Family Support — Benefits include up to $50,000 in fertility coverage, up to $20,000 for adoption or surrogacy, 12 weeks of paid parental leave, six weeks of paid family caregiver leave, and backup care support. Feedback suggests these programs are a standout strength for parents and caregivers.
-
Leave & Time Off Breadth — Time off provisions include self-managed PTO for associates and above, at least 14 paid holidays, and additional wellbeing days. Feedback suggests this breadth helps offset mid-market base pay perceptions.
-
Healthcare Strength — Health offerings include two HDHP medical plans with firm HSA contributions, dental and vision coverage, telehealth, and a mental-health platform with free coaching/therapy sessions. Feedback suggests the combined health and wellbeing resources enhance total rewards.
RSM US LLP Insights
What We Do
RSM is the leading provider of audit, tax and consulting services to the middle market. With over 11,000 employees across the U.S. and Canada and a global presence in 120 countries, our purpose is to deliver the power of being understood to our clients, colleagues and communities. As first-choice advisors, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. For more information, visit rsmus.com.
.jpg)
