The Role
Design, develop, configure, and support ServiceNow applications and integrations. Build workflows with Flow Designer and IntegrationHub, support ITSM processes, implement security controls, manage releases, troubleshoot issues, document solutions, and collaborate with stakeholders to improve automation and platform adoption.
Summary Generated by Built In
About Intermedia
Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
Are you ready to make your mark?
About The Role:
The ServiceNow Developer is a hands-on technical contributor within the IT organization, responsible for designing, developing, configuring, and supporting ServiceNow solutions that improve business workflows, operational efficiency, and user experience. This role partners closely with IT, Security, HR, Finance, and other business stakeholders to translate process needs into scalable, maintainable platform capabilities.
As a ServiceNow Developer, you will help build and enhance the ServiceNow platform, develop integrations and automations, support ITSM and related workflows, and ensure solutions are secure, well-documented, and aligned with platform standards.
For internal candidates, this role represents advancement into a specialized platform development path, requiring strong technical aptitude, disciplined configuration practices, and the ability to deliver reliable ServiceNow solutions while collaborating across functional teams.
What you will bring to the role:
- ServiceNow Platform Development: Design, develop, configure, and maintain ServiceNow applications, modules, forms, lists, flows, business rules, client scripts, UI policies, script includes, notifications, service catalog items, and related platform components.
- Workflow Automation and Process Enablement Build and improve workflows using Flow Designer, IntegrationHub, approvals, catalog workflows, and automation capabilities that reduce manual effort and improve service delivery across the organization.
- ITSM and Enterprise Service Management Support: Support and enhance ITSM processes such as Incident, Problem, Change, Request, Knowledge, Asset, and Configuration Management. Partner with stakeholders to extend ServiceNow capabilities into additional business functions when appropriate.
- Integrations and Data Management: Develop, maintain, and troubleshoot integrations with enterprise systems using REST/SOAP APIs, MID Server, import sets, transform maps, scheduled jobs, and other integration patterns. Ensure data quality, reliability, and traceability across connected systems.
- Platform Quality and Release Management: Participate in development, testing, code review, deployment, and post-release validation. Promote changes through development, test, and production environments using disciplined release and change management practices.
- Security, Governance, and Compliance: Implement role-based access controls, ACLs, data policies, audit practices, and secure development standards. Partner with Information Security and platform owners to ensure solutions align with organizational policies and compliance expectations.
- Troubleshooting and Operational Support: Serve as an escalation resource for ServiceNow defects, performance issues, workflow failures, integration errors, and user-impacting incidents. Conduct root cause analysis and implement durable fixes.
- Documentation and Knowledge Sharing: Maintain clear technical documentation, configuration notes, solution designs, support runbooks, and user guidance. Share knowledge with administrators, support teams, and business stakeholders to improve platform adoption and supportability.
- AI and Platform Innovation: Evaluate and responsibly apply ServiceNow AI, automation, and virtual agent capabilities where they improve user experience, operational efficiency, and service quality. Follow approved guardrails for AI-assisted development and platform use.
Additional Responsibilities:
- Embody Core Values: Lead by example in upholding Intermedia's Core Values: Deliver Exceptional Experiences, Learn and Improve, Act with Integrity, Be Transparent, Succeed as One Team.
- Operational Excellence: Contribute to platform stability, performance, scalability, and supportability through thoughtful design, disciplined configuration, and continuous improvement.
- Stakeholder Partnership: Work closely with process owners, business analysts, administrators, and end users to understand needs, validate requirements, and deliver practical solutions.
- Confidentiality and Compliance: Handle sensitive information with discretion and adhere to all organizational policies, security standards, and regulatory requirements.
What you will bring to the role:
- 3-6 years of progressive experience developing, administering, or supporting ServiceNow in an enterprise environment.
- Demonstrated success delivering ServiceNow enhancements from requirements through production deployment.
- Experience working in ITSM, enterprise service management, or business workflow automation environments.
Technical Expertise:
- Strong hands-on experience with ServiceNow configuration and development, including forms, lists, tables, business rules, client scripts, UI policies, script includes, notifications, catalog items, and Flow Designer.
- Proficiency with JavaScript and ServiceNow scripting concepts; familiarity with HTML, CSS, APIs, and web application fundamentals.
- Experience with ServiceNow ITSM processes; exposure to CMDB, Discovery, Service Catalog, Knowledge, Asset, or Change Management preferred.
- Experience building and troubleshooting integrations using REST/SOAP APIs, IntegrationHub, MID Server, import sets, transform maps, and scheduled data loads.
- Understanding of ServiceNow security concepts including roles, groups, ACLs, data policies, and secure development practices.
- Familiarity with ServiceNow release management, update sets, application repository/source control concepts, testing practices, and platform upgrade readiness.
Professional Skills:
- Strong communicator and collaborative partner, able to work effectively with a Senior ServiceNow Developer to translate business requirements into scalable, maintainable ServiceNow solutions. Skilled at clarifying requirements, explaining platform behavior, identifying dependencies, and bridging communication between technical teams and business stakeholders.
- Collaborative problem-solver with the ability to balance stakeholder priorities, ServiceNow best practices, platform standards, and long-term maintainability.
- Detail-oriented and quality-focused, with a bias toward durable solutions, clean documentation, and continuous improvement.
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About
To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers
Skills Required
- Candidates must be located in Portugal
- 3-6 years developing, administering, or supporting ServiceNow in an enterprise environment
- Demonstrated success delivering ServiceNow enhancements from requirements through production deployment
- Experience working in ITSM, enterprise service management, or business workflow automation environments
- Hands-on ServiceNow configuration and development (forms, lists, tables, business rules, client scripts, UI policies, script includes, notifications, catalog items, Flow Designer)
- Proficiency with JavaScript and ServiceNow scripting; familiarity with HTML, CSS, APIs, and web application fundamentals
- Experience building and troubleshooting integrations using REST/SOAP APIs, IntegrationHub, MID Server, import sets, transform maps, and scheduled data loads
- Understanding of ServiceNow security concepts including roles, groups, ACLs, data policies, and secure development practices
- Familiarity with release management, update sets, application repository/source control concepts, testing practices, and platform upgrade readiness
- Strong communication, collaboration, documentation, and stakeholder-engagement skills
- Exposure to CMDB, Discovery, Service Catalog, Knowledge, Asset, or Change Management
- Experience evaluating/applying ServiceNow AI, automation, or virtual agent capabilities
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The Company
What We Do
Intermedia is the cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and having been certified by J.D. Power seven times for providing “An Outstanding Customer Service Experience," Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2023, 2021, 2020, 2019, 2018, 2017, 2016 • Inc. Magazine’s Best Workplaces of 2021 • PCMag Editor’s Choice – Intermedia Unite • PCMag Editor’s Choice – Intermedia AnyMeeeting • PCMag Editor’s Choice – Intermedia Hosted Exchange • CRN - 5-Star Partner Program - 2023, 2022 • CRN’s Cloud Computing Product of 2022, 2021 – Intermedia Unite
