Capgemini is seeking a highly skilled Senior ServiceNow Developer with strong hands‑on expertise in designing, developing, and enhancing ServiceNow solutions for large‑scale enterprise environments. This is an Individual Contributor role requiring deep technical capability, problem‑solving skills, and collaboration with architects, business analysts, and cross‑functional delivery teams.
Key Responsibilities :
ServiceNow Development & Customization
Design, develop, and enhance ServiceNow applications and modules.
- Hands‑on development across ITSM, ITOM, CMDB, and Service Catalog.
- Build and maintain:
- Business Rules
- Client Scripts
- Script Includes
- UI Policies
- UI Actions
- ACLs (Access Controls)
Workflows & Portal Development
- Build workflows using Flow Designer and Workflow Editor.
- Configure and enhance Service Portal / Employee Center.
Integrations & Platform Support
- Implement integrations using REST, SOAP, MID Server, and IntegrationHub.
- Perform unit testing, defect fixing, and code optimization.
- Support platform upgrades, feature enhancements, and L3 production issues.
Governance & Best Practices
- Follow ServiceNow coding standards, platform best practices, and security guidelines.
- Collaborate closely with architects and product owners to ensure scalable and maintainable solutions.
Requirements
Required Experience :
Experience : 5 years to 12 years
Strong hands-on experience with ServiceNow development.
Proficiency in JavaScript, Glide APIs, and ServiceNow scripting.
Solid understanding of ITSM processes (Incident, Problem, Change, Request).
Experience with CMDB, Discovery, and Service Mapping.
Experience integrating ServiceNow using REST/SOAP.
Working knowledge of Agile/Scrum methodologies.
Experience in GRC
Preferred Qualifications :
- ServiceNow certifications such as:
- CSA (Certified System Administrator)
- CAD (Certified Application Developer)
- Experience working in GCC or global delivery models.
- Exposure to Service Portal / Employee Center development.
- Good understanding of the Insurance domain.
Benefits
Competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
Note: Benefits differ based on employee level.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.
https://www.capgemini.com/us-en/about-us/who-we-are/
Capgemini Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Capgemini and has not been reviewed or approved by Capgemini.
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Healthcare Strength — Health coverage is positioned as comprehensive, spanning medical, dental, and vision alongside life and AD&D options. Additional wellbeing supports like employee assistance programs, gym discounts, and pet insurance broaden the value beyond core insurance.
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Parental & Family Support — Family-related benefits include maternity/paternity leave and broader family-forming support such as fertility and surrogacy assistance in some locations. Inclusive caregiving supports like back-up child and elder care and out-of-state medical travel are also highlighted.
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Equity Value & Accessibility — Equity participation is available through recurring employee share ownership or purchase programs, creating a longer-term wealth-building option in addition to salary. Eligibility and local access can vary, so confirming participation windows and requirements is important.
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What We Do
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.
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