ServiceNow Developer

What you'll do

• Design, configure, and enhance ServiceNow applications and workflows using platform best practices.
• Collaborate with stakeholders to understand business challenges and co-create practical, high-impact solutions.
• Build and extend core capabilities in IT Service Management (ITSM) and Customer Service Management (CSM) — the primary focus areas for this role.
• Contribute to LightEdge’s roadmap for Order Management and Strategic Portfolio Management (SPM).
• Strong CSM experience provides an excellent foundation for upskilling into Order Management.
• Drive ServiceNow platform upgrades, ensuring technical readiness while helping the organization take advantage of new features and performance improvements.
• Support platform optimization efforts, focusing on better adoption, automation, and business value, not just enabling new modules.
• Collaborate on integrations using standard ServiceNow patterns (REST, SOAP, scripted APIs), while partnering with internal teams who manage complex integrations through Boomi and IntegrationHub.
• Develop and maintain clear technical documentation, including solution designs and test plans.
• Troubleshoot and resolve issues across applications, workflows, and supporting components.
• Stay current on ServiceNow releases and explore emerging capabilities like AIOps, Predictive Intelligence, and automation frameworks.

What you bring

• 3+ years of ServiceNow development experience (or equivalent hands-on platform expertise).
• ServiceNow Certified System Administrator (CSA).
• Proficiency with ServiceNow configuration and application development across ITSM and CSM.
• Practical experience using ServiceNow-specific scripting (GlideRecord, Business Rules, Client Scripts, Script Includes) to extend functionality only when configuration is not sufficient.
• This is not a generic software engineering role — success requires understanding ServiceNow’s platform model, data structures, and configuration capabilities.
• Familiarity with common ServiceNow integration patterns (REST, SOAP, scripted APIs).
• Deep integration development experience is not required; LightEdge leverages Boomi and internal IntegrationHub expertise for complex integrations.
• Strong communication and collaboration skills, with the ability to translate technical concepts into business-friendly language.
• A problem-solving mindset with curiosity, creativity, and solid analytical skills.
Preferred
• Familiarity with Order Management, with strong CSM experience considered a solid foundation for learning OM.
• Exposure to Strategic Portfolio Management (SPM) or similar workflow/portfolio frameworks.
• Understanding of ITOM, Discovery, or AIOps principles.
• ServiceNow Certified Application Developer (CAD), or willingness to pursue certification.
• ITIL foundational knowledge.
 
Why This Role Is Different
• Small Team, Big Voice: You help shape platform direction, roadmap decisions, and architectural patterns.
• Close Collaboration: Work side-by-side with the Platform Owner and a supportive engineering team invested in platform success.
• Impact Over Installation: Our focus is on improving adoption, efficiency, and the business value of ServiceNow, not just enabling new modules.
• Culture That Values You: At LightEdge, you're treated as a respected member of the family, not just a number or a cog in a machine.
• Innovation Encouraged: We embrace modern tooling and thoughtful automation, including Boomi for integrations and emerging Now Platform capabilities.