The Role
The ServiceNow Developer will design, implement, and customize ServiceNow applications and workflows, integrating with other systems and enhancing functionality based on business needs while ensuring system performance.
Summary Generated by Built In
LightEdge is seeking a skilled ServiceNow Developer to join our team and help us enhance and customize our ServiceNow platform. As a ServiceNow Developer, you will be responsible for designing and implementing custom solutions within the ServiceNow ecosystem to meet the needs of our organization. If you are a motivated ServiceNow Developer who is passionate about delivering high-quality solutions and enjoys working in a collaborative team environment, we encourage you to apply for this exciting opportunity to join our team.
Responsibilities
- Develop and customize ServiceNow applications, workflows, and modules based on business requirements.
- Collaborate with stakeholders to gather and analyze requirements and translate them into technical designs.
- Implement ServiceNow best practices and standards to ensure optimal system performance and reliability, including keeping the system upgraded as new versions are released.
- Configure and enhance ServiceNow functionalities including Customer Service Management, Order Management, ITSM Management, Employee Center, and Strategic Portfolio Management.
- Integrate ServiceNow with third-party applications, systems, and tools using REST/SOAP APIs and other integration methods.
- Develop and maintain ServiceNow documentation, including design specifications, test plans, and user guides.
- Troubleshoot and resolve issues related to ServiceNow applications, workflows, and integrations.
- Stay updated with the latest ServiceNow releases, features, and industry trends to provide innovative solutions.
Education and Experience
- 3+ years of experience as a ServiceNow Developer.
- ServiceNow Certified System Administrator (CSA).
- Proficiency in ServiceNow Scripting (JavaScript, GlideRecord), UI Policies, Business Rules, Scripted Endpoints, Client Scripts.
- Familiarity with Service Now Modules: ITSM, ITOM, CSM, SPM, Telco Order Management, CMDB, and Discovery
- Strong problem-solving and analytical skills with the ability to troubleshoot and resolve complex issues.
- Experience in ServiceNow integration using REST/SOAP APIs, Integration Hub, and other integration methods.
- Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
- ServiceNow certifications such as Certified Application Developer (CAD) will be an advantage.
- ITIL experience preferred.
- Experience with AiOps, Agent Assist, and Predictive Intelligence preferred.
Top Skills
APIs
Cmdb
Csm
Discovery
Gliderecord
Integration Hub
Itom
Itsm
JavaScript
Rest
Servicenow
Soap
Spm
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The Company
What We Do
LightEdge Solutions is a leading provider of fully-managed network and business services for small and medium sized businesses.
