Overview
Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose.
We’ve been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries, dive into important world-changing Federal challenges.
Position Summary
Credence has an immediate need for a ServiceNow Developer to design, develop, configure, and maintain ServiceNow solutions that support business and IT operations. This role partners with stakeholders, system administrators, and cross-functional teams to deliver scalable applications, workflows, and integrations while supporting platform modernization and process automation. The ideal candidate will have experience with ServiceNow development, Agile methodologies, and IT service management (ITSM) best practices.
Responsibilities include, but are not limited to the duties listed below:
- Stay current with emerging technologies, ServiceNow platform capabilities, and industry best practices to support automation and modernization initiatives.
- Design, develop, customize, and deploy ServiceNow applications, modules, workflows, forms, and user interfaces to support business and operational requirements.
- Collaborate with ServiceNow administrators and technical teams to implement enhancements, resolve issues, and support platform configuration changes.
- Partner with stakeholders to gather, analyze, and document functional and technical requirements.
- Identify system deficiencies, process inefficiencies, and technical challenges, and recommend effective solutions.
- Develop and maintain solutions that align with ServiceNow design patterns, development standards, and best practices to ensure scalability, reliability, and reusability.
- Ensure development, testing, staging, sandbox, and production environments are properly configured, maintained, and consistent.
- Support the establishment of reliable and repeatable development, deployment, and release management processes.
- Provide ongoing production support, troubleshooting, and end-user assistance for ServiceNow applications and integrations.
- Work closely with Scrum Masters, business stakeholders, and IT teams to support platform enhancements, implementations, and operational needs.
- Design and develop integrations between ServiceNow and other enterprise platforms and applications.
- Participate in Agile ceremonies and collaborate with cross-functional teams to deliver software solutions that meet project objectives and client expectations.
- Conduct code reviews and provide technical guidance and mentorship to other developers as needed.
- Apply UI/UX requirements and best practices to enhance the user experience and usability of ServiceNow applications.
- Utilize version control, continuous integration, and continuous delivery (CI/CD) practices throughout the software development lifecycle.
- Create, maintain, and update technical documentation, system configurations, and development artifacts in accordance with organizational standards.
- Perform additional duties and special projects as assigned.
Requirements
- US citizenship with Active Secret Clearance required.
- Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related discipline, or equivalent combination of education and experience.
- 5+ years of experience in software development, including ServiceNow platform development.
- Experience designing and developing custom scoped applications within the ServiceNow platform.
- Hands-on experience with ServiceNow Application Engine, Flow Designer, and workflow automation.
- Experience configuring, customizing, and extending ServiceNow Case Management and related platform modules.
- ServiceNow Certified System Administrator (CSA) certification required; Certified Application Developer (CAD) certification preferred.
- Experience developing post-MVP enhancements, including system configuration, development, testing, deployment, and technical documentation.
- Strong proficiency in JavaScript, HTML, AngularJS, and other web technologies used within the ServiceNow platform.
- Experience with one or more programming languages such as Java, Python, C++, or similar.
- Knowledge of REST/SOAP APIs, integrations, and web services.
- Understanding of Agile Scrum methodologies and the software development lifecycle (SDLC).
- Experience applying software design principles, architectural patterns, and development best practices to create scalable and maintainable solutions.
- Strong analytical, problem-solving, communication, and collaboration skills.
- Ability to manage multiple priorities and work effectively in a fast-paced, team-oriented environment.
Salary Range: $141,000 - $185,000 annually. Actual compensation will be determined based on the selected candidate's experience, education, certifications, skills, and overall qualifications.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
Skills Required
- U.S. citizenship with an active Secret security clearance
- Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related discipline, or equivalent education and experience
- 5+ years of software development experience, including ServiceNow platform development
- Experience designing and developing custom scoped ServiceNow applications
- Hands-on experience with ServiceNow Application Engine, Flow Designer, and workflow automation
- Experience configuring, customizing, and extending ServiceNow Case Management and related modules
- ServiceNow Certified System Administrator certification
- ServiceNow Certified Application Developer certification
- Experience delivering post-MVP enhancements, including configuration, development, testing, deployment, and technical documentation
- Strong proficiency in JavaScript, HTML, AngularJS, and related ServiceNow web technologies
- Experience with Java, Python, C++, or a similar programming language
- Knowledge of REST and SOAP APIs, integrations, and web services
- Understanding of Agile Scrum methodologies and the software development lifecycle
- Experience applying software design principles, architectural patterns, and development best practices
- Strong analytical, problem-solving, communication, and collaboration skills
- Ability to manage multiple priorities in a fast-paced, team-oriented environment
Credence Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Credence and has not been reviewed or approved by Credence.
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Fair & Transparent Compensation — Pay is considered competitive or better than average across many roles, with multiple examples describing excellent pay and competitive salaries. Additional cash elements such as bonuses appear alongside base pay.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, supported by HSAs/FSAs and a TRICARE supplement. Employer-paid life and disability coverage further strengthen the protection package.
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Leave & Time Off Breadth — Time off includes flexible PTO and a broad holiday schedule aligned to federal holidays. Additional leave types such as military and bereavement leave are available.
Credence Insights
What We Do
Credence provides innovative technology, health, international development, engineering, and management solutions to support mission-critical programs for Federal government customers. We are one of the nation’s largest privately held government contractors. Our ability to perform exceptionally to implement new solutions, efficiencies, and savings across 220 U.S. Government programs is due to our obsession with exceeding customer expectations and our emphasis on employee wellbeing—best exemplified by our corporate philosophy: “One Measure of Success. Yours.” WHY WORK WITH CREDENCE? We are consistently rated as a Top Workplace and are proud to be one of the fastest growing privately held firms in the U.S. over the last decade. Credence treats each customer, teaming partner, and employee as a trusted partner whom we serve. We ensure successful outcomes by focusing on the measure of success that we consider to be most important—Yours. WHY WORK FOR CREDENCE? We are a diverse, enthusiastic team of professionals who are dedicated to providing exceptional service to our customers. Our culture is focused on employee empowerment, recognition, and reward, and each person is encouraged to take initiative and strive to reach their greatest potential. HOW CREDENCE GIVES BACK: We believe in giving back to the communities in which we live and work through corporate charitable events, support for employee volunteering, and a 100% corporate match for employee charitable giving.
