At UniSystems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a ServiceNow Developer to join our UniQue team.
What will you be doing in this role:
- Implementing new configurations and customizations of ServiceNow platform
- Analysing and advising on requests for implementation of new functionalities of ServiceNow platform
- Testing and validating proposed changes
- Writing and implementing written code to ServiceNow platform
- Performing application and code reviews to ensure system integrity
- Managing and maintaining ServiceNow instance, including all files and services on which the instance is built (binaries, configuration, key stores, tomcat, java, local backup, performance tuning etc.) ensuring functionality and security compliance
- Maintaining ServiceNow up to date, upgrade and apply application patches
- Managing and maintaining MariaDB database files and services used by ServiceNow
- Analyse and resolve application related incidents and perform bug fixes
- Providing recommendations to business requirements and contributing to technical designs
- Maintaining up to date solution documentation including technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc.
Requirements
What do you need to succeed in this position?
- A Bachelor's degree in a relevant field and at least 5 years of IT relevant professional experience with minimum 2 years in a similar position.
- Excellent practical hands-on experience administering and maintaining ServiceNow platform (experience with on-prem will be advantageous).
- Excellent practical hands-on experience configuring ServiceNow platform (ITSM and others).
- Practical hands-on experience designing ServiceNow platform solutions.
- Excellent practical hands-on experience with requirements gathering, analysis and project management.
- Excellent practical knowledge of ServiceNow products portfolio.
- Excellent practical knowledge of Service Management.
- Experience in creating SOPs and other technical documentation.
- Knowledge of key technologies for ServiceNow integration (Web Services, SSO, LDAP, REST, etc.).
- Well understanding of complex information systems and their interoperability.
- Knowledge of IT security standards.
- ServiceNow Certified Application Developer certificate and ServiceNow Certified System Administrator certificate are required.
- Very good command of spoken and written English (B2).
At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.
Skills Required
- Bachelor's degree in a relevant field
- At least 5 years of relevant IT professional experience
- At least 2 years of experience in a similar position
- Hands-on experience administering and maintaining the ServiceNow platform
- Hands-on experience configuring ServiceNow, including ITSM
- Hands-on experience designing ServiceNow solutions
- Hands-on experience with requirements gathering, analysis, and project management
- Knowledge of the ServiceNow product portfolio
- Knowledge of service management
- Experience creating SOPs and technical documentation
- Knowledge of Web Services, SSO, LDAP, REST, and related ServiceNow integration technologies
- Understanding of complex information systems and interoperability
- Knowledge of IT security standards
- ServiceNow Certified Application Developer certification
- ServiceNow Certified System Administrator certification
- Very good spoken and written English at B2 level
- Experience with on-premises ServiceNow deployments
What We Do
Uni Systems, a member of Quest Group, has been a reliable ICT partner to companies and organizations in the European market for over 60 years. We are the first IT company founded in Greece, in 1964, and we have been supporting our clients ever since. Trusting customers, extensive solutions offering, strong partnerships and experienced people, those are the main grounds for Uni Systems’ rapid expansion of operations across geographies and industries. With more than 1450 specialized ICT professionals, established presence in more than 20 countries, and branches and subsidiaries in the heart of the European Union (Athens, Barcelona, Brussels, Bucharest, Luxembourg and Milan), we are effectively addressing the needs of European and International organizations and institutions and delivering value-added integrated solutions to our customers. Through our strong industrial vertical expertise, supported by the range of our horizontal solutions, we hold a substantial and successful track record in the delivery and implementation of large-scale, mission-critical projects in the sectors of Banking & Finance, Enterprise & Utilities, Government, and Telecommunications, as well as in EU Institutions and Agencies. Participations in real commercial implementations of best practices (i.e. ITIL, RUP, PRINCE2, PMI), has provided our people with significant experience, unique know-how and proven capability in designing, implementing and successfully supporting complex ICT projects, through a range of solutions and business areas. At Uni Systems, we support innovation, and we have been investing in the European and National research ecosystem. Our Research and Innovation (RDI) department has been successfully bidding and winning a series of research programs in promising technological areas, such as 5G, AI in Health, and Blockchain in Governance. Enabling our clients' digital transformation journey is our passion and we remain strongly committed to it.
