ServiceNow Developer

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

We are seeking a highly skilled and technically proficient ServiceNow Developer to design, develop, and implement scalable solutions across the ServiceNow platform. The ideal candidate will possess deep expertise in ServiceNow development, enterprise integrations, platform customization, workflow automation, and solution design.

This role requires hands-on experience delivering end-to-end ServiceNow implementations, developing complex integrations with enterprise systems, optimizing platform performance, and collaborating with architects, product owners, and business stakeholders to build innovative digital workflows.

What you’ll do as the ServiceNow Developer:

Employees employed in the role of ServiceNow Developer shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

ServiceNow Development

• Design, develop, and maintain scalable and secure ServiceNow solutions.
• Develop custom applications using App Engine Studio and Scoped Applications.
• Configure and enhance Service Catalog items, Record Producers, Variable Sets, Order Guides, and Approval Flows.
• Build and maintain solutions using Flow Designer, Integration Hub, and Workflow Automation.
• Develop reusable components, utilities, and framework-based solutions to improve platform efficiency and maintainability.
• Perform code reviews and ensure adherence to ServiceNow development standards and best practices.

Enterprise Integrations

• Design, develop, and support inbound and outbound integrations between ServiceNow and external systems.

Platform Engineering & Solution Design

• Participate in technical design workshops and architecture discussions.
• Translate business requirements into scalable technical solutions.
• Design and optimize data models, workflows, and automation processes.
• Troubleshoot complex platform and integration issues.
• Identify performance bottlenecks and implement improvements.
• Support platform upgrades, family releases, and enhancement initiatives.
• Maintain technical documentation, design specifications, and support runbooks.

What you will bring to the team:

• Bachelor's Degree in IT, MIS, Computer Science, or a related field.
• Proven experience in ServiceNow development and integration.
• Build integrations using:
  • REST APIs
  • SOAP Web Services
  • Scripted REST APIs
  • Integration Hub
  • MID Server
  • Webhooks
  • Microsoft Graph API
• Implemented secure authentication mechanisms including:
  • OAuth 2.0
  • SAML
  • JWT
  • Basic Authentication
  • Mutual TLS
• Integrated ServiceNow with enterprise solutions such as:
  • Microsoft Azure
  • Microsoft 365
  • Azure AD / Entra ID
  • Jira
  • SAP
  • Workday
  • Splunk
  • Dynatrace
  • SCCM / MECM
  • Active Directory
  • AWS

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Job timings: 8 PM – 5 AM PK Time